Assistant Customer Service Manager

Kelly Services (Canada), Ltd.; Steinbach; On-site; CAD 65,000; Full time

Job summary

A staffing solutions company is seeking an Assistant Manager in Steinbach, MB. In this role, you will lead the Reception team, assist with hiring and training staff, and ensure excellent member service. Ideal candidates have a Grade 12 diploma, leadership experience, and strong communication skills. A competitive salary of $65,000 and a comprehensive benefits package are offered.

Benefits

Competitive salary

Variable compensation

100% employer-paid health, dental, and vision benefits

Qualifications

• Grade 12 diploma plus two years of formal education or equivalent.
• 2 to 4 years of leadership experience.
• Proven ability to lead, coach, and motivate a team in a fast-paced environment.

Responsibilities

• Assist with hiring, leading and coaching staff.
• Foster business development through service excellence.
• Resolve complex problems and member complaints.

Skills

Excellent interpersonal and communication skills

Prioritization and organization skills

Intermediate knowledge of Microsoft Office

Leadership experience

Education

Grade 12 diploma plus two years of formal education or equivalent

Job description

Kelly is hiring!

Are you passionate about helping others, leading and providing outstanding customer service? We're looking for enthusiastic, motivated individuals to join our client’s Customer Service team as an Assistant Manager in Steinbach, MB!

In this full-time role, you’ll assist with the implementation of operational plans, achievement of business result, and lead a subset of the business, namely, the Reception team.

What You’ll Do:

• Assist with hiring, leading and coaching staff to ensure objectives are met relating to member service, member retention and member development
• Foster business development through service excellence and product knowledge
• Organize, schedule and monitor member service activities to ensure maximum service levels and work flow
• Assist with training and development for new and existing staff to ensure maximum quality of member service and to promote staff development
• Provide input to establish performance standards and assist in evaluating performance of staff
• Resolve more complex problems and member complaints as referred by Member Service staff and other branch staff
• Scheduling, training and other administrative duties

What We’re Looking For:

• Grade 12 diploma plus two years of formal education or equivalent, plus 2 to 4 years of leadership experience
• Excellent interpersonal and communication skills, both verbal and written
• Demonstrated prioritization, organization, time management and planning skills
• Intermediate knowledge and experience with Microsoft Office
• Strong knowledge of member service within financial institutions
• Proven ability to lead, coach, and motivate a team in a fast-paced environment

Compensation & Benefits:

• Competitive salary of $65,000
• Variable compensation and matched pension plan
• Comprehensive benefits package including:
• 100% employer-paid benefits- health, dental and vision. A healthcare spending account etc.

If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further, and apply today!

Why Kelly?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known.