Assistant Coffee Shop Manager

SSP; Ottawa; On-site; CAD 50,000 - 55,000; Full time

Job summary

A leading restaurant operator in Ottawa is looking for an Assistant Restaurant Manager to lead the Starbucks team. You will recruit and train staff, ensure excellent customer service, and maintain standards. The role requires at least two years of management experience in food & beverage and offers a salary of $50,000 - $55,000 plus bonuses and benefits.

Benefits

Free employee parking

Comprehensive benefits

Quarterly bonus potential

End-of-fiscal-year super bonus potential

Qualifications

• Minimum two years of management experience in the food & beverage industry.
• Experience managing a Starbucks location is highly preferred.
• Proven ability to work under pressure and make sound judgments.

Responsibilities

• Recruit, train, and develop the team.
• Maintain guest service standards and implement brand specifications.
• Manage inventory levels, purchasing, and scheduling.

Skills

Management experience in food & beverage

Conflict management skills

Written and verbal communication skills

Organizational skills

Job description

Description

The Assistant Restaurant Manager partners with the Restaurant General Manager to lead the restaurant team. Responsibilities include delegating tasks, delivering excellent customer service, leading by example, and developing team members. This position specifically oversees our Starbucks unit(s).

Salary: $50,000 - $55,000 per year

Quarterly bonus potential

End-of-fiscal-year super bonus potential

Comprehensive benefits

Perks

Free employee parking

SSP Canada operates several restaurants at Ottawa International Airport, including Darcy McGees, Cork & Well, Starbucks, Tim Hortons, Bridgehead Coffee, Big Rig Brewing, and Canal Market.

Essential Functions

• Recruit, train, develop, and communicate with the Food Travel Expert team.
• Implement and maintain guest service standards and brand specifications.
• Maintain merchandising, display, signage standards, and monitor inventory levels.
• Develop, plan, and assign daily goals and tasks to team members.
• Manage and evaluate team performance, providing feedback and disciplinary actions as needed.
• Monitor sales performance through reports and market comparison.
• Ensure compliance with company policies, provincial health, and sanitation standards.
• Handle office tasks including funds management, inventory, purchasing, scheduling, and payroll.

Skills & Other Requirements

• Minimum two (2) years of management experience in the food & beverage industry, preferably in a coffee shop environment.
• Experience managing a Starbucks location is highly preferred.
• Experience in casual dining settings is a plus.
• Proven conflict management skills, ability to work under pressure, exercise sound judgment, and make decisions.
• Excellent written and verbal communication skills.
• Strong organizational skills to prioritize tasks effectively.
• Ability to obtain Transport Canada Security Clearance.

This role is located in a secure airport environment. Candidates must be authorized to work in Canada and willing to undergo security clearance, including RAIC documentation. For more information, visit Transport Canada Security Clearance.

SSP Canada is an equal opportunity employer and committed to accessibility. Accommodations are available upon request during the recruitment process.