Area General Manager (Hotels)

Northview Residential REIT; Yellowknife; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hospitality management firm is seeking an experienced Area General Manager to oversee three hotel properties across Northern Canada. The role demands a hands-on approach to lead operations, enhance guest experiences, and develop management teams. The ideal candidate will possess a strong financial management background with at least 5 years in the hotel industry. This is a unique opportunity for individuals who thrive in challenging environments and want to make a meaningful impact in the communities served.

Benefits

Competitive total rewards program

Paid vacation and sick time

Extended health and dental benefits

Discounts on rent at properties

Qualifications

• Minimum 5+ years of progressive experience in the hotel or hospitality industry.
• 3+ years of leadership or management experience in multi-property settings is preferred.
• Proven people leader with strong operational and financial acumen.

Responsibilities

• Lead budget development and forecasting for all properties.
• Monitor guest satisfaction metrics and implement improvements.
• Coach and mentor management teams to enhance engagement.

Skills

Financial performance management

People leadership

Strategic mindset

Communication skills

Education

Diploma or Degree in Hospitality Management (or related field)

Tools

Microsoft Office

Excel

Job description

Overview

The Opportunity: We are seeking an experienced, people-focused Area General Manager to lead the overall performance of three hotel properties across Northern Canada. This role is well-suited to a hands-on, adaptable leader who thrives in remote and northern operating environments, excels at balancing operational excellence with guest experience, and builds strong, engaged teams.

The Area GM maintains a regular on-site presence and travels between hotel properties in Yellowknife, Inuvik, and Iqaluit as a core requirement of the role, providing direct leadership and mentoring to on-site hotel Operations Managers.

Responsibilities

• Financial Performance & Revenue Management
  • Lead budget development, forecasting, and P&L management for all properties
  • Monitor operational efficiencies, control costs, and maximize revenue performance
  • Analyze financial and operational data to inform decision-making and corrective action
• Guest Experience & Brand
  • Monitor guest satisfaction metrics and feedback across all properties
  • Implement practical improvements to enhance the guest experience and service consistency
  • Ensure guest service standards reflect brand expectations and regional market needs
  • Support marketing and branding initiatives that drive occupancy and reputation
• People & Culture
  • Attract, hire, develop, and retain high-performing management and front-line teams
  • Coach and mentor leaders to strengthen engagement, performance, and succession planning
  • Foster an inclusive, respectful, and engaged workplace culture aligned with organizational values
  • Support training initiatives that strengthen service delivery, leadership capability, and employee engagement
  • Maintain high morale by providing clear direction, support, and consistent leadership presence
• Operational & Strategic Leadership
  • Provide strategic leadership and direction across all hotel functions, ensuring consistent standards, processes and service delivery
  • Develop and execute operational strategies in alignment with both corporate objectives and regional realities
  • Monitor day-to-day hotel performance, identifying risks, gaps, and opportunities for improvement
  • Ensure brand standards, policies, and procedures are consistently implemented across all locations
  • Act as an escalation point for complex operational issues, supporting on-site management teams as required
• Compliance & Administration
  • Proactively identify and address operational and workplace risks
  • Maintain strong administrative controls, including accurate reporting, cash handling, banking, and month-end processes
  • Ensure compliance with internal policies and procedures

Qualifications & Experience

• Diploma or Degree in Hospitality Management (or related field) an asset
• Minimum 5+ years of progressive experience in the hotel or hospitality industry
• 3+ years of leadership or management experience; multi-property, Northern or remote location experience preferred
• Demonstrated experience with budgeting, forecasting, and financial performance management
• Proficiency with Microsoft Office, intermediate Excel skills

Requirements

• Flexible availability, on-call support as required
• Alignment with organizational values and knowledge of applicable health & safety legislation
• High level of integrity and professional discretion
• Financial acumen, with the ability to interpret and act on performance metrics
• Proven people leader with excellent communication and coaching skills
• Strong operational and strategic mindset with sound decision-making ability
• Highly organized, adaptable, and solutions-oriented
• Comfortable working independently and managing competing priorities
• Able to obtain and maintain a clear criminal record check

Why Northview?

• Competitive total rewards program that celebrates both individual and company successes
• Paid vacation, sick time, and wellness benefits
• Extended health, dental, and life insurance benefits
• Company-matched Employee Unit Purchase Plan
• Vacation Travel Assistance for Northern Employees
• Discounts on rent at Northview properties
• Employer-paid professional dues and association membership fees
• An inclusive team environment with opportunities for cross-functional collaboration
• A supportive culture with a strong sense of community and shared purpose

If your background matches the qualifications listed above and you are looking for an opportunity to make a difference in the communities we serve, please submit your resume in confidence. Please note, only those candidates chosen to continue to the next stage of the selection process will be contacted. Northview welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.