Appointment Coordinator

LEGGAT AUTO GROUP; Burlington; On-site; CAD 40,000 - 60,000; Full time

Job summary

A family-owned automotive business in Burlington is looking for an Automotive Business Development Coordinator. The role involves customer service, scheduling service appointments, and promoting maintenance services. Ideal candidates should have customer service experience and a positive, energetic attitude. This position offers strong career growth potential and various employee benefits including health coverage and discounts.

Benefits

Career growth potential

Health benefits

Employee pricing on vehicle purchases

Discounted gym membership

Recognition and events

Qualifications

• Preferred experience in BDC or customer service roles (1 year).
• Must have reliable transportation and availability for some evenings and weekends.
• Computer literate with automotive knowledge preferred.

Responsibilities

• Manage scheduling of service appointments effectively.
• Assist customers with repair and maintenance requests.
• Promote maintenance packages and document customer choices.
• Update database with cancellations and follow-ups.

Skills

Customer service experience

Teamwork

Positive personality

Tech savvy

Job description

Overview

Leggat Auto Group is looking for an Automotive Business Development Coordinator (BDC) in the GTHA Area. Are you ready for your next career challenge? Apply with the Leggat Auto Group today.

This is a dynamic role that combines customer service with sales, ensuring efficient scheduling while also promoting services and maintaining good customer relationships.

About Us

Established in 1922, Leggat Auto Group is a family-owned business with 11 dealerships across Southern Ontario. With over a century of experience, we are committed to providing exceptional automotive experiences to our community. Whether you\'re looking for your perfect vehicle, service, repairs, or parts, our team of over 600 dedicated employees is here to help you find solutions. At Leggat Auto Group, we value teamwork, passion, and ingenuity, and we are committed to providing a supportive and motivating environment for our employees to grow their careers.

Responsibilities

• Appointment Scheduling: Manage intake and balance the scheduling of service appointments for technicians to maximize daily productivity for all technicians
• Customer Assistance: Assist customers with repair and scheduled maintenance requests, recall related issues, and ensuring accurate documentation of concerns to aid in the full completion and customer satisfaction
• Customer File Management: Create and update customer records
• Appointment Management: Update the database with cancellations and follow up with customers who miss appointments (within 30 minutes)
• Service Recommendations: Contact customers for recommended maintenance services and document when they decline for any future reference
• Sales and Customer Benefits: Promote maintenance packages, educate customers on any declined services, and ensure parts are ordered for services to be performed
• Adaptability: Shift priorities and goals according to the demands of the business

Qualifications

• Experience: Preferred experience in BDC or customer service roles (1 year)
• Work Schedule: Must be available Monday to Friday, with some Saturdays
• Personality & Teamwork: Must have a positive, energetic personality, a strong work ethic, and be a team player
• Automotive Knowledge: Preferably have automotive experience
• Computer Skills: Must be computer literate and tech savvy
• Transportation & Availability: Reliable transportation and available to work some evenings and weekends

Why Work for Leggat Auto Group

• Career Growth Potential with 12 Dealerships and over 640 Employees strong
• Drug, Dental and Extended Health Benefits
• Travel, Life Insurance and AD&D
• Consult + Employee Assistance Program (EAP)
• Employee Recognition and Events
• Employee Pricing on Vehicle Purchases and Parts and Services
• Goodlife Membership Discounted Corporate Rate
• Leggat Care Foundation, we support the communities in which we live and work
• We represent 80% of the Car Manufacturer Brands
• Free Parking

Additional Information

Our Company proudly provides equal employment opportunities for all employees and applicants. We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates taking part in any aspect of the selection process. We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest