application support analyst

Government of Canada; Balzac; On-site; CAD 70,000 - 90,000; Full time

Job summary

A government agency in Alberta seeks a highly skilled professional to oversee the performance of computer systems and provide user support. The ideal candidate has at least 5 years of experience, holds a Master's degree, and excels in communication. Responsibilities include reporting system performance and consulting user manuals to implement solutions. Benefits include health and dental plans.

Benefits

Dental plan

Health care plan

Qualifications

• 5 years or more experience in computer systems and networks.
• Ability to work under tight deadlines.
• Attention to detail is a must.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Provide advice and training to users in response to identified difficulties.

Skills

Client focus

Excellent oral communication

Excellent written communication

Organized

Education

Master's degree

Tools

JD Edwards

Job description

Overview Languages

English

Education

• Master's degree

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Asset languages

• Spanish

Work setting

• Private company, corporation or industry

Responsibilities Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Manage incidents

Supervision

• No supervision responsibility

Experience and specialization Computer and technology knowledge

• JD Edwards

Additional information Work conditions and physical capabilities

• Tight deadlines
• Attention to detail

Personal suitability

• Client focus
• Excellent oral communication
• Excellent written communication
• Organized

Benefits Health benefits

• Dental plan
• Health care plan