Application Support Analyst

Alta Genetics; Alberta; On-site; CAD 74,000; Full time

Job summary

A leading genetics company based in Alberta is seeking a technical support analyst to report on computer systems, assist users, and manage incidents. Candidates should have over 5 years of experience, be bilingual, and possess excellent communication skills. This role requires on-site work with no remote option, competitive compensation of $74,000 CAD, and various benefits.

Benefits

Dental plan

Health care plan

RRSP

Qualifications

• 5+ years professional application analysis experience.
• Familiarity with IT ticketing systems and incident management best practices.
• Experience authoring user documentation and training materials.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Manage incidents.

Skills

Bilingual (English and Spanish)

Excellent verbal and written communication skills

Attention to detail

Client focus

Organized

Tools

JD Edwards

IT ticketing systems

Job description

Overview

Job Description

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Manage incidents

Supervision

• No supervision responsibility

Experience And Specialization

• 5+ years professional application analysis experience
• Bilingual (English and Spanish) desired
• Ability to follow established processes and escalate issues appropriately.
• Excellent verbal and written communication skills for technical and non-technical audiences.
• Experience authoring user documentation and training materials.
• Familiarity with IT ticketing systems and incident management best practices.

Computer and technology knowledge

• 5+ years of experience in JD Edwards

Work Conditions And Physical Capabilities

• On-site - work must be completed at the physical location. No option to work remotely.
• Tight deadlines
• Attention to detail

Personal suitability

• Client focus
• Excellent oral communication
• Excellent written communication
• Organized

Benefits

• Dental plan
• Health care plan
• RRSP

Who can apply for this job?

You can apply if you are:

• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Details

• Compensation: $74,000 CAD
• Benefits: Extended medical, dental and vision benefits, STD, LTD and Life Insurance, HSA and Group RRSP Plan

About Us

Alta Genetics is a global leader in the production, marketing, and distribution of beef and dairy cattle genetics worldwide, with retail operations in 14 markets and partners in more than 55 wholesale markets. We provide dairy and beef consulting services and solutions in cow activity and health monitoring, calf nutrition, reproduction, and herd management programs. Through industry-leading training and development programs, Alta Genetics aspires to be the most resourceful, valuable, and trusted partner for progressive dairy farms and beef ranches that nourish the world through sustainable and profitable operations.

Alta has deep roots in the industry through its origin within the URUS family of companies. URUS is a holding company with cooperative and private ownership and is positioned at the heart of the dairy and beef industry. Its family of companies include Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS, with each having its own unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS Group has 10 operating companies in 17 countries and employs approximately 2,400 people.