Analyst, Procurement Support, PSE (Procurement Solutions & Enablement)

RBC; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Procurement Support Analyst to provide application support and handle procurement inquiries efficiently. The ideal candidate possesses GED, customer service experience, and strong computer skills. You will work within a dynamic team ensuring all service standards are met and participate in various support and update tasks. This role offers full-time hours and opportunities for career growth in a collaborative environment.

Benefits

Comprehensive Total Rewards Program

Leadership support for development

Flexible work/life balance options

Qualifications

• Experience in Call Centre, Customer service or Help Desk roles.
• Computer skills are required.
• GED qualification is mandatory.

Responsibilities

• Provide application support resolving procurement inquiries.
• Maintain understanding of payment processes and procurement applications.
• Participate in team updates and site management.

Skills

Adaptability

Concur Travel and Expense

Corporate Cards

Coupa

Critical Thinking

Customer Service

Decision Making

Operational Delivery

Process Improvements

Procurement Policies

Purchase Orders

SAP Overview

Time Management

Education

GED

College Preferred

Tools

SAP

Concur

Coupa

Job description

Job Description

What is the opportunity?

As a Procurement Support Analyst, you will provide levels 1, 2 and 3 application support ensuring resolution to all RBC Global Procurement related inquiries are addressed with quality and efficiency, as per Service Level Agreement (SLA) and also if a resolution cannot be addressed immediately or within our Service Level Agreement (SLA), inquiries will be escalated as applicable to the appropriate product team.

What will you do?

• Be part of our help desk team, receiving high volume of emails and online inquiries from internal RBC Enterprise end-users
• Provide qualitative and prompt, solutions for all Enterprise Procurement inquiries via email and all online communication methods used, ensuring all service standards are met within our SLA to fulfill the satisfaction of our end-users
• Maintain a complete understanding of end to end payment processes using RBC Global Procurement applications according to and including internal Global Enterprise Procurement policies and procedures
• Understand functionality of all Global Procurement applications such as SAP (eProcurement, HR, Accounts Payable), Concur (Expense Management and Travel), Coupa (Requisition, Purchase Order and eInvoicing), US Bank Visa, CNB Visa, Elavon, AMEX@Work, Office Supplies, Courier & Planview
• Participate in updating the team’s Private PSE - PS & Ops Connect Site
• Participate in updating the RBC Global Procurement Support Connect Sites

What do you need to succeed?

Must-have

• Call Centre, Customer service and/or Help Desk experience
• Computer skills
• GED

Nice-to-have

• College Preferred

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Job Skills

Adaptability, Concur Travel and Expense, Corporate Cards, Coupa, Critical Thinking, Customer Service, Decision Making, Operational Delivery, Process Improvements, Procurement Policies, Purchase Orders, SAP Overview, Time Management

Additional Job Details

Address: BAY WELLINGTON TOWER, 181 BAY ST:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: CHIEF LEGAL & ADMIN OFFICE GRP

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-09-25

Application Deadline: 2025-12-19

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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