American Sign Language - English Interpreter, Workplace Accommodation and Ergonomics Program

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Toronto is seeking an experienced ASL Interpreter to enhance communication for Deaf and Hard of Hearing employees. You'll provide interpretation services in meetings and calls, manage bookings, and contribute to operational support in a hybrid work setting. The role requires a degree in a relevant field and an active membership in CASLI. Experience in the financial sector is beneficial. Competitive salary, banking benefits, and a focus on your career growth are part of the opportunity.

Benefits

Competitive salary

Employee share purchase plan

Defined benefit pension plan

Wellbeing support

Purpose Day

Qualifications

• Must be an active member of Canadian Association of Sign Language Interpreters (CASLI).
• Experience in the financial sector is an asset.

Responsibilities

• Provide ASL interpretation for meetings and calls.
• Manage booking processes and operational support.
• Contribute to continuous improvement initiatives.

Skills

ASL Interpretation

Relationship Building

Organization

Conflict Management

Education

3–4-year post-secondary diploma/degree in relevant field

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Working within the Workplace Accommodation and Ergonomics Program team, this position is to facilitate clear, two-way communication between our Deaf, Deafened and Hard of Hearing and hearing workforce by providing reliable ASL (American Sign Language) interpreting services. We are seeking an experienced ASL Interpreter who is committed to the provision of interpretation services with a high regard for confidentiality and the ability to convey complex financial terminology and concepts accurately within the banking industry.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Travel will be required throughout the GTA (North York, Mississauga, Scarborough, Downtown Toronto).

How you’ll succeed

• ASL on the spot – Provide specialized support through interpretation for Deaf and Hard of Hearing employees in person and remotely using Microsoft Teams. Support will include formal and informal in-person meetings, conference calls and townhalls. In most situations, you will also be required to communicate on behalf of the employee.
• Organization – Manage the booking processes to ensure consistency across all assignments, in accordance with industry standards, guidelines and best practices. Independently manage bookings for employees and arrange for additional interpreters as required, including managing their services (e.g., invoicing, etc.).
• Program support – Assist with day to day tasks, providing operational support to business partners, and contributing to continuous improvement initiatives and other projects, as needed.

Who you are

• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. You understand and are fully versed in all aspects the Deaf and Hard of Hearing Culture.
• You are involved in. As an active member of Canadian Association of Sign Language Interpreters (CASLI) you hold a 3–4-year post-secondary diploma/degree from an accredited training program or equivalent such as the ASL English Interpreter Training Program (AEIP).
• It is an asset. to have experience in the Financial sector.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location Toronto-81 Bay, 34th Floor

Employment Type Regular

Weekly Hours 37.5

Skills Conducting Investigations, Conflict Management, Critical Thinking, Employee and Labor Relations, Human Resources (HR), Report Writing, Risk Management and Mitigation, Workplace Issues