Advisory Solution Consultant

ServiceNow; Ottawa; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A tech services company in Ottawa is seeking a pre-sales professional to drive solution sales and work closely with clients. This role involves leading workshops, aligning solutions with customer needs, and building long-term roadmaps. Candidates should have over 5 years of experience in pre-sales consulting and a passion for technology. Flexibility to travel is a necessity, and proficiency in French is a plus.

Qualifications

• 5+ years of experience in a pre-sales consulting role.
• Professional working proficiency in French is a plus.
• Flexibility to travel as necessary.

Responsibilities

• Drive solution sales with technical expertise.
• Lead discovery workshops with customers.
• Provide solution demonstrations.

Skills

Experience in leveraging AI in work processes

Strong relationship skills

Proficient in the ServiceNow platform

Ability to inspire customers

Storytelling mastery

Job description

Overview

We are looking for a pre-sales professional with the advanced ability to develop, position and provide product specific solutions during sales cycles while achieving our sales goals.

Responsibilities

• Drive solution sales with enthusiasm as a technical expert of a client-facing sales team
• Lead discovery workshops to determine customers' and prospects' challenges and give solution demonstrations to align our solution with customer needs
• Build and envision long term ServiceNow roadmaps with your customer to meet their strategic objectives
• Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues
• Ensure solution adoption for customers, in close collaboration with implementation partners and other stakeholders
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and reusable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

• To be successful in this role you have : Experience in leveraging how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years' experience in a pre-sales solution consulting, sales consultant, technical sales, sales engineer, or solution engineer role
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• A passion for technology and translating technology into business impact for customers
• A commercial can-do attitude with focus on both customer retainment and new business
• Strong relationship skills to build trusted relationships internally and externally
• Experience in mastering the art of storytelling
• Proven ability to inspire customers and turn this into actionable strategies and real outcomes
• Experience working collaboratively with product management, product marketing, partners, and professional services
• A desire to Win As A Team
• 3+ years' experience in Public sector (is a plus)
• Professional working proficiency in French is a nice to have
• Flexibility to travel, as necessary

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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