Adventure Travel CX Team Lead

Boldr; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

An impact-driven company in Mississauga seeks a Team Captain to lead Customer Advocates. In this role, you'll mentor your team, ensuring operational excellence while fostering a culture of curiosity and empathy. Ideal candidates will have a passion for guest experiences, 3+ years of leadership in customer service within hospitality or adventure tourism, and strong analytical skills. This opportunity offers the chance to drive meaningful change and contribute to a growing global team.

Benefits

Empowering work environment

Opportunities for personal and professional growth

Qualifications

• 3+ years of experience in customer service or team management in relevant environments.
• Experience in hospitality or adventure tourism sectors.
• Proven track record of coaching teams.

Responsibilities

• Lead and mentor a team of Customer Advocates.
• Monitor and evaluate team performance through feedback.
• Collaborate cross-functionally to enhance operations.

Skills

Customer service mindset

Leadership

Analytical thinking

Effective communication

Adaptability

Education

Bachelor's degree in a related field

Tools

CRM platforms (Zendesk, Salesforce)

Google Workspace

MS Office

Job description

An impact-driven company in Mississauga seeks a Team Captain to lead Customer Advocates. In this role, you'll mentor your team, ensuring operational excellence while fostering a culture of curiosity and empathy. Ideal candidates will have a passion for guest experiences, 3+ years of leadership in customer service within hospitality or adventure tourism, and strong analytical skills. This opportunity offers the chance to drive meaningful change and contribute to a growing global team.