Administrative Support V

Alberta Health Services; Red Deer; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading healthcare organization in Alberta is seeking a Scheduler Team Lead to manage scheduling operations. The role requires strong leadership, customer service skills, and experience in staffing services to ensure efficient scheduling for healthcare staff. Candidates should have post-secondary education and at least 2 years of relevant experience. This is a part-time role with a competitive salary range.

Qualifications

• Completion of post-secondary education (e.g. certificate in office or business administration).
• Minimum 2 years of customer service experience.
• Minimum 2 years of staffing services experience (scheduling, timekeeping and payroll).
• Demonstrated leadership experience.

Responsibilities

• Lead the scheduling office operations and provide expertise.
• Support managers in optimizing employee schedules.
• Analyze timekeeping and payroll administration.
• Mentor team members and promote a positive work environment.

Skills

Customer service

Leadership

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

Post-secondary education in office or business administration

Tools

ESP/WFM

Job description

Overview

Your Opportunity: Would you enjoy leading a team in a fast paced, complex, change oriented environment that has an important impact on the delivery of front-line healthcare services? Scheduling Shared Services supports the day-to-day scheduling tasks of AHS employees and managers. As the Scheduler Team Lead (STL) you will provide critical expertise in the daily operations of the staffing office by providing direction to staffing clerks, monitoring workloads and workflows in collaboration with the Staffing Service Centre (SSC) Manager. You will provide scheduling support for Unit Managers, Charge Nurses and Relief Team Managers to ensure unit work plans and staff schedules/assignments are up to date and maintained through ESP/WFM. Leveraging strategic communication and problem-solving skills will be key in the ongoing collaboration with managers to resolve high priority scheduling issues in ESP/WFM. Your scheduling expertise will enable the ability to anticipate staffing needs and communicate effectively to your client groups. Dynamic customer service skills will be needed to fluidly support your clients in optimizing the use of ESP/WFM and helping to extract information from staffing/scheduling reports and related statistics. The STL will act as a mentor for peers and must actively promote and facilitate a positive work environment by fostering a team attitude of acceptance and tolerance. The STL will also be adept at maintaining cohesion by utilizing proven conflict resolution skills both within their team and for internal clients. The successful STL will efficiently assist with reviewing timecards in the ESP/WFM, analyze the time admin exception reports, investigate pay errors from a timekeeper perspective and make the necessary corrections for accurate delivery of pay. STL’s will be assigned to support the SSC hours of operation: 0530 to 2330.

Description

As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification: Administrative Support V Union: AUPE GSS Unit and Program: Scheduling Shared Services Primary Location: AHS Michener Bend Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.62 Posting End Date: 02-OCT-2025 Temporary Employee Class: Temp P/T Benefits Date Available: 12-OCT-2025 Temporary End Date: 30-APR-2026 Hours per Shift: 9.0 Length of Shift in weeks: 10 Shifts per cycle: 27 Shift Pattern: Days, Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $28.45 Maximum Salary: $34.60 Vehicle Requirement: Not Applicable

Required Qualifications

• Completion of post-secondary education (e.g. certificate in office or business administration).

Additional Required Qualifications

• Minimum 2 years of customer service experience.
• Minimum 2 years of staffing services experience (scheduling, timekeeping and payroll).
• Demonstrated leadership experience.
• Ability to participate and complete 3-week STL Training course as required
• Ability to participate and complete additional training as required.
• Knowledge and operation of Microsoft Outlook, Word and Excel.

Preferred Qualifications

• Experience with ESP/WFM.
• Current experience working in an AHS Centralized ESP/WFM Staffing Service Centre.
• Timekeeping and payroll processing experience in ESP/WFM.
• Call Centre experience.
• Demonstrated coaching and mentoring experience.
• Experience working in a unionized, health care and 24/7 environment.
• Knowledge of applicable collective agreements.