Administrative Support III

Alberta Health Services; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare provider in Canada is seeking an Administrative Support III to manage patient information and provide exceptional customer service. This role requires effective communication skills, proficiency in relevant software, and the ability to work in a fast-paced environment. Candidates must have completed Grade 12 and have one year of registration experience in an acute care facility. The position offers a part-time schedule with flexible shifts.

Qualifications

• One year registration experience in an acute care facility within the last two years.
• Proficiency in MS Office (Windows, Word, Excel, Outlook, MS Teams).
• Ability to lift a minimum of 50 lbs.

Responsibilities

• Interview patients to collect demographic and financial information.
• Verify and enter patient information into Connect Care.
• Provide exceptional customer service to patients and staff.

Skills

Customer service

Communication skills

Medical Terminology

MS Office

Education

Completion of Grade 12 or equivalent

Medical Office Assistant or post-secondary education

Tools

Connect Care

Netcare/Person Directory

Job description

Overview

Your Opportunity: Reporting to the Supervisor of Health Information Records Management (HIRM), Registration, Switchboard and Patient Information (RSPI) at the (enter site), this Administrative Support III position is responsible for ensuring immediate access to patient information in order to facilitate healthcare treatment decisions. This position is responsible for interviewing patients and/or their family members in person or by telephone to positively identify patients and obtain their demographic and financial information. This position supports Health Information Records Management and Registration. Following the Provincial Registration Standards and Practices (PRSP), this front-facing position is instrumental in verifying, validating, and accurately entering patient information into Connect Care. The role places a strong emphasis on consistently applying Positive Patient Identification during the registration process to ensure precise record linkage, support the safe delivery of patient care, and mitigate identity theft. Effective communication skills are crucial to provide exceptional customer service to patients, staff, and the general public. Other responsibilities include but are not limited to: Interact with internal and external stakeholders. Collect hospital fees for uninsured, out-of-country services, Long Term Care accommodation fees/Trust Accounts and patient chargeables. Point of sale (POS) collection and cash handling. Answer telephone/switchboard and assist with wayfinding. Train and mentor new employees and students as required. Manage multiple tasks with frequent interruptions in a fast paced/high stress environment. Other duties assigned in the Registration Department. Must be willing to work weekends.

Responsibilities

• Interview patients and/or family members in person or by telephone to positively identify patients and obtain demographic and financial information.
• Verify, validate, and accurately enter patient information into Connect Care in accordance with Provincial Registration Standards and Practices (PRSP).
• Apply Positive Patient Identification consistently to ensure precise record linkage and safe patient care; help mitigate identity theft.
• Provide exceptional customer service to patients, staff, and the general public.
• Interact with internal and external stakeholders.
• Collect hospital fees for uninsured, out-of-country services, Long Term Care accommodation fees/Trust Accounts and patient chargeables; perform POS collection and cash handling.
• Answer telephone/switchboard and assist with wayfinding.
• Train and mentor new employees and students as required.
• Manage multiple tasks with frequent interruptions in a fast-paced/high-stress environment.
• Perform other duties assigned in the Registration Department.
• Work weekends as required.

Qualifications

Required Qualifications: Completion of Grade 12 or equivalent.

Additional Required Qualifications: Medical Office Assistant, Unit Clerk and/or post-secondary education applicable to the position. One year Registration experience in an acute care facility within the last two years. Proficiency in Connect Care, Netcare/Person Directory, Client Registry, MS Office (Windows, Word, Excel, Outlook, MS Teams). This position requires you to lift a minimum of 50 lbs. This position will require you to walk, sit, twist, and turn, as well as stand on your feet for the duration of your shift. Medical Terminology, typing speed of 40 wpm (TESTS ADMINISTERED). Ability to work with minimal supervision. Ability to understand and communicate effectively in English; verbal and written.

Preferred Qualifications: One year experience within the last two years in a health care medical office setting. Customer service experience. Knowledge of the Release of Information Process. Preference may be considered for students who have successfully completed their practicum within HIRM or RSPI at an AHS facility.

Details

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Health Information Management - Registration, Switchboard & Patient Information
• Primary Location: Sheldon M Chumir Health Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.42
• Posting End Date: 09-SEP-2025
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 19-SEP-2025
• Temporary End Date: 09-AUG-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 8
• Shifts per cycle: 17
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $23.53
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable