Administrative Care Coordinator - Floater Position

Lifemark; Edmonton; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare management organization in Edmonton is seeking an Administrative Care Coordinator who will provide critical administrative support across multiple clinics. The role includes managing patient intake, scheduling appointments, and ensuring excellent customer service while fostering strong relationships with patients and staff. The ideal candidate has strong organizational and communication skills, and experience in a physiotherapy clinic is an asset. This position offers a collaborative work environment with opportunities for professional development.

Benefits

Supportive and collaborative team

Pathways for management opportunities

Positive work environment

Qualifications

• High degree of organizational skills in a busy work environment.
• Previous experience in a health care clinic setting is an asset.
• Ability to travel to multiple locations is required.

Responsibilities

• Answer telephone calls and greet patients.
• Coordinate detailed intake of patient information.
• Assist patients with paperwork to avoid errors.

Skills

Organizational skills

Excellent communication skills

Multi-tasking skills

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Data entry skills

Job description

Administrative Care Coordinator – Lifemark Edmonton Alberta Region
Status: Permanent Full Time Floater
Location:Edmonton, Alberta. This position will assist clinics in and around Edmonton Alberta with the home clinic being Lifemark Physiotherapy Lake Beaumaris (located on Castledowns Road, Edmonton, AB)

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as an Administrative Care Coordinator floater Lifemark Health Group, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Administrative Care Coordinator who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “We have fun”, We strive for simplicity”, "We trust each other to do the right thing”, "We go the extra kilometre” and “We belong here”.

The Administrative Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Administrative Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

This position is a floating Administrative Care Coordinator who would assist multiple clinics in and around the Edmonton area for coverage and additional help.

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Pathways for management and corporate leadership
• Nationally recognized brand with a strong digital presence

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient\'s first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies:

• High School Diploma, G.E.D. or equivalent
• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
• Previous experience in a physiotherapy or private health care clinic setting is an asset
• Excellent communication (verbal and written) and interpersonal skills
• Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset but not required
• Flexible and adaptable to change
• Ability to hit the ground running with minimum supervision
• Ability to travel to multiple locations across Edmonton Region and surrounding communities (Leduc, Sherwood Park, St. Albert, Stony Plain) is required

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca

Visit and Apply today! Visit www.lifemark.ca/careers

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