Account Manager-ISV

Moneris; Toronto; Hybrid; CAD 75,000 - 90,000; Full time

Job summary

A leading payment processing company in Canada is seeking an experienced Account Manager to manage strategic relationships with partners in the Distribution Partnerships channel. The ideal candidate will have over 5 years of sales experience, including 3+ years in partner or account management. Responsibilities include driving revenue growth, ensuring partner satisfaction, and executing retention strategies. This role offers hybrid work flexibility and a comprehensive benefits package to support personal and professional growth.

Benefits

Performance-based bonuses

Flexible benefits

Retirement planning support

Growth and development opportunities

Holistic wellness support

Hybrid work arrangements

Company-wide recognition programs

Qualifications

• 5+ years of experience in a Sales environment.
• 3+ years of experience in partner management or account management.
• Experience managing external partnerships in a B2B environment.

Responsibilities

• Manage strategic relationships with a portfolio of Partners.
• Conduct regular business reviews with assigned ISV partners.
• Identify opportunities for cross-selling and upselling.
• Support partner onboarding and enablement.

Skills

Strong communication skills

Relationship-building

Organizational capabilities

Time management

Sales experience

B2B partnership management

Education

Bachelor's degree in Business, Marketing or a related field

Tools

Excel

PowerPoint

Job description

Your Moneris Career - The Opportunity

You will manage and nurture strategic relationships with a portfolio of Partners within the Distribution Partnerships channel. You will be the primary contact for assigned partners, driving revenue growth, ensuring partner satisfaction, and aligning partner strategies with organizational goals. You will support the Manager, Account Management, Partnerships in the ongoing account management strategy with the assigned distribution ISV partnerships portfolio. We are looking for strong communication skills across all levels, both internally and externally, along with exceptional relationship‑building, organizational, and time management capabilities. You will proactively identify opportunities to cross‑sell and upsell Moneris products and services, develop and execute retention strategies, and maintain long‑term, trusted relationships with partners. By conducting regular account reviews and collaborating with our teams to deliver tailored solutions, the Account Manager will help drive revenue growth and ensuring partner satisfaction.

Location: You will be based in our Etobicoke office, balancing in‑office collaboration with remote flexibility.

Reporting Relationship: You will report to, Manager, Account Management

Your Moneris Career - What you'll do

• Be the primary contact for assigned ISV partnerships, encouraging long‑term relationships through a collaborative and proactive approach.
• Experience balancing multiple sales opportunities to meet deadlines while maintaining quality and ensuring timely support for critical partnerships.”
• Conduct regular business reviews with assigned ISV partners to assess performance, identify and implement growth opportunities and strategies and address any service gaps.
• Identify opportunities for cross‑selling and upselling Moneris products and services within existing ISV partner portfolios to maximize revenue and deepen engagement.
• Develop (in partnership with Manager) and execute strategies aimed at retaining partners, minimizing attrition, and ensuring long‑term satisfaction and loyalty of the partner.
• With the support of the Manager, participate in the renewal of ISV partnership agreements, negotiating terms that balance partner needs with Moneris' business objectives.
• Support partner onboarding and enablement, ensuring seamless integration and alignment with Moneris systems and processes, of new partner solutions, supporting speed‑to‑market and service excellence.

Your Moneris Career - What you bring

• Bachelor's degree in Business, Marketing or a related field of study.
• Equivalent work experience in a related field may be considered.
• 5+ years of experience in a Sales environment with 3+ years of experience in partner management or account management role.
• Experience managing external partnerships in a B2B environment.
• Experience with sales, marketing, and business development processes
• Advanced skills in Excel with the ability to create formulas and graphs.
• Proficiency in creating Power Point presentations to visualize data and ideas to communicate insights and strategies.

Your Moneris Career - What you get

At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance‑based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA)
• Retirement planning support, with profit‑sharing programs including company match and a defined contribution pension plan
• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace
• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives
• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs
• Recognition and rewards, with company‑wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity‑deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.