Account Manager, Group Sales

TD Place; Ottawa; On-site; CAD 45,000 - 70,000; Full time

Job summary

TD Place seeks an Account Manager for Group Sales to enhance the fan experience through effective ticket sales strategies. The role involves executing service plans, managing group sales, and using various sales tactics to foster customer engagement. Candidates should have a background in sales, strong communication skills, and a passion for sports and entertainment.

Qualifications

• 0-2 years in a direct sales or relationship management role.
• Self-starter with ability to manage multiple priorities.
• Experience in a high-volume sales and services environment.

Responsibilities

• Execute ticket sales and service plans focused on fan acquisition.
• Manage existing group sales accounts and enhance member experience.
• Utilize traditional and non-traditional sales tactics to drive sales.

Skills

Strong communication skills

Organization

Sales prospecting

Time Management

Bilingual (English and French)

CRM knowledge (Salesforce)

Education

Post-secondary degree or diploma in Sports Business Management

Job description

Reporting to the Director, Ticket Sales and Service, the Account Manager, Group Sales will be a high performing, sales and service professional, focused on the creation and delivery of the best sports and entertainment experience in the Greater Ottawa/Gatineau area. Our sales professionals work closely with members of our Sports Business Operations team (Business Intelligence, Brand & Content, Digital Marketing) to drive our fan engagement and conversion strategies.

What you’ll do:

• Execute individual and/or group ticket sales and service plans focused on new fan acquisition, pro-active servicing and account growth;
• Grow the Ottawa REDBLACKS and Ottawa 67’s fan base by selling and servicing existing group ticketing packages and programs;
• Manage existing book of REDBLACKS and 67’s group sales accounts through the execution of our ticket sales and service plan;
• Enhance season seat member experience through pro-active sales and service strategies;
• Grow existing book of business through referrals, product add-ons, upgrades and cross selling other OSEG properties;
• Utilize traditional and non-traditional sales tactics to promote and sell ticket packages to consumers, including cold calling, email, text and digital strategies;
• Grow, nurture and convert qualified leads by connecting fans with our various ticketing products;
• Manage customer relationship touch points, sales pipelines and opportunities through Salesforce.

What’s needed:

• Completion of post-secondary degree or diploma in a Sports Business Management program is considered an asset;
• 0-2 years in a direct sales or relationship management role;
• Experience in a high-volume sales and services environment;
• Self-starter with ability to manage multiple priorities in a dynamic environment;
• Ability and eagerness to work through sales prospecting including handling sales calls, identifying sales opportunities and handling objections;
• Knowledge of the sales process including cold calling and face to face selling techniques;
• Strong communication skills, both verbal and written;
• Highly motivated with a preference to working in a high-paced environment;
• Strong organization and time management skills;
• Ability to work weekends and evenings on an as needed basis;
• CRM (Salesforce) experience considered an asset;
• Digital Sales and Marketing experience considered an asset;
• Bilingual in English and French is an asset.

Why OSEG?

Located at Lansdowne Park, the TD Place is part of the Ottawa Sports and Entertainment Group (OSEG) of companies and is the largest and most varied sports and entertainment complex in the city. We operate the Ottawa REDBLACKs and Ottawa 67’s, and host live entertainment events and other professional sports tenants including the Ottawa Blackjacks, Atlético Ottawa, and the new Professional Women’s Hockey League. OSEG and its related Foundation were founded on the vision of its partners - a vision to create year-round world-class guest experiences and give back to the Ottawa community.

TD Place is an advocate for equity, diversity, and inclusion and invites and encourages all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and persons of minority sexual orientations and gender identities. Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to participate in the hiring process, please contact us to make your needs known in advance.

Please note this role will require interacting with the public, including in crowded spaces. TD Place, as one of Canada's Safest Employers, is committed to providing a safe and enjoyable experience for all employees and guests. We encourage all of our employees to receive a full dose of available COVID-19 vaccinations and may require full vaccination in support of future health authority recommendations.

We acknowledge the time and effort that is required to apply and thank all applicants for their interest. Depending on volume, we may only be able to respond to those who demonstrate within their application that they meet the requirements of the role.

Interested? Please visit: https://www.tdplace.ca/careers/