Account Manager

Adaptive Talent; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A dynamic technology firm in Vancouver is looking for an Account Manager to engage clients and ensure success. You will manage a portfolio of legal accounts, drive onboarding, and translate client needs into actionable insights. The ideal candidate has 3–5 years in SaaS account management or relevant law firm experience. Strong communication skills and familiarity with CRM tools are essential. This role offers an exciting opportunity to shape client strategies in a startup environment.

Qualifications

• 3–5 years in account management or customer success in SaaS, or law firm experience with complex workflows.
• Ability to translate ambiguities into structured insights.
• Experience in regulated industries is a plus.

Responsibilities

• Manage and grow a portfolio of legal accounts.
• Lead onboarding and guide clients through their journey.
• Act as the client advocate to clarify workflows.
• Establish clear cadences, follow-ups, and account plans.
• Collaborate with founders and product teams.
• Stay informed on industry trends and client needs.

Skills

Excellent written and verbal communication skills

Ability to thrive in fast-changing environments

Proactive mindset that anticipates challenges

Ability to create structured insights

Familiarity with SaaS platforms

Tools

CRM tools (HubSpot preferred)

Job description

About Handled

Handled, our client, is building modern technology for one of the most complex and underserved areas of the legal industry: mass torts. This is a high-volume, high-stakes space where firms rely on fragmented vendors, manual processes, and outdated systems. They’re creating the infrastructure that brings clarity, consistency, and technology to a market that hasn’t seen meaningful innovation in decades. They go to work every day motivated because they’re helping 10x the "good guys"—those fighting back against powerful corporations that have caused harm. They’re a small, ambitious team, backed and piloting with firms who see the need for a better way forward. Their mission is to bring clarity, consistency, and technology to a market that hasn’t seen meaningful innovation in decades.

Why This Role Matters

This is their first Account Manager hire—a foundational role that will shape how they engage clients, deliver value, and scale customer success. You’ll own post‑sales relationships, ensure clients realize measurable value from their platform, and help define processes that will become the backbone of their growth. Your work will directly influence their product roadmap and client experience during a critical stage of expansion. If you love building, can navigate ambiguity, and want to make an impact, this is your opportunity.

What You’ll Do

• Own relationships: Manage and grow a portfolio of legal accounts, building trust and ensuring the right stakeholders are engaged at the right moments.
• Drive adoption: Lead onboarding and guide clients through their journey with Handled, elevating their experience and ensuring success.
• Translate needs into action: Act as the client advocate, clarifying workflows and pain points, and turning insights into structured feedback for our product team that reveals growth opportunities.
• Create structure: Establish clear cadences, follow‑ups, and account plans, pulling in internal partners to keep conversations moving and clients informed.
• Collaborate: Work closely with founders and product teams to align priorities and deliver value.
• Stay informed: Track industry trends, competitive technology, and client needs to guide conversations with confidence and context.

What You Bring

• Excellent written and verbal communication skills.
• Ability to thrive in the fast-changing environment of a startup.
• Ability to translate the ambiguous into structured insights.
• A proactive mindset that anticipates challenges, closes loops, and keeps stakeholders aligned.
• Familiarity with SaaS platforms; experience with CRM tools (HubSpot preferred).
• 3–5 years in account management, customer success, or client‑facing roles in SaaS (legal tech or fintech ideal); OR equivalent experience in a law firm with exposure to complex workflows.
• Ability to create structure and clarity in dynamic environments and ensuring follow‑through.

Bonus Points If You Have

• Experience in legal tech or professional service software.
• Background in regulated industries.
• Startup experience and ability to build processes from scratch.
• Legal background.

Ready to Shape the Future?

If you’re excited to build something meaningful and help enable those wronged by powerful corporations, we’d love to hear from you.