Account Director - Total Account Management (Western Canada)

InterContinental Hotels Group; Remote; CAD 81,000 - 100,000; Full time

Job summary

A leading hotel chain is seeking an Account Director for Total Account Management in Western Canada. This role involves strategic business development and managing corporate accounts. The ideal candidate should have a strong background in the Canadian market, exceptional communication and sales management skills, and a commitment to delivering outstanding customer service. The position allows for remote work, requiring travel up to 50%, with a salary range of $81,000 to $100,000 including bonus eligibility and comprehensive benefits.

Benefits

Paid time off

Medical/Dental/Vision insurance

Comprehensive benefits package

Qualifications

• Demonstrated experience working in the Canadian market, preferably within Calgary/Edmonton.
• Proven experience in organizing, planning, and executing large-scale sales segment plans.
• Effective verbal and written communication skills for various stakeholders.

Responsibilities

• Actively seek and develop new business opportunities.
• Collaborate with global counterparts, agencies, and hotels.
• Monitor account performance metrics and identify trends.

Skills

Business Development

Strategic Planning

Performance Analysis

Networking

Understanding Client Needs

Sales Management

Communication Skills

Commercial Acumen

Education

Bachelor’s or Master’s degree in marketing, Management, Business, Hospitality

Job description

Account Director - Total Account Management (Western Canada)

The Account Director is primarily responsible for strategically identifying, developing, and managing corporate transient, project, crew and group sales opportunities. This role requires a strategic thinker with a strong sales acumen, exceptional relationship-building skills, and a passion for delivering outstanding customer service. The ideal candidate will possess strong problem-solving skills, the ability to work collaboratively within a team, and a drive to win in a highly competitive market.

Your day to day

• Business Development: Actively seek and develop new business opportunities and contacts within assigned accounts to maximize market share and revenue.
• Strategic Planning: Assess accounts and their opportunities, building strategic account plans. Collaborate with global counterparts, agencies, hotels, and contacts to execute strategies and tactics that drive revenue and market share.
• Performance Analysis: Monitor account performance metrics and use data to identify trends and opportunities, utilize data-driven insights to inform decision-making and refine sales strategies
• Networking: Network within accounts to identify key decision-makers and influencers, building relationships to fully penetrate account potential.
• Understanding Client Needs: Seek to understand the account's business and priorities, developing strategies that align with their objectives and maximize opportunities.
• Collaboration with Hotels: Work closely with appropriate hotels to ensure clear communication of expectations and goals. Develop a network of support at key hotels, fostering close working relationships with hotel management and sales staff.

What we need from you

• Bachelor’s or Master’s degree in marketing, Management, Business, Hospitality, or an equivalent combination of education and work-related experience.
• Market Experience: Demonstrated experience working in the Canadian market, preferably within the Calgary/Edmonton area, with a deep understanding of crew & project type accounts. Working with global companies with multiple stakeholders, cultural teams and complex buying processes.
• Sales Management: Proven experience in organizing, planning, and executing large-scale sales segment plans from conception through implementation.
• Communication Skills: Effective verbal and written communication skills for providing information to clients, vendors, senior management, and staff. Ability to work effectively at the board level in client companies, with strong relationship management, negotiating, and persuading abilities.
• Commercial Acumen: Strong commercial acumen with a high-level understanding of operating in an owned, managed, and franchised environment. Experience with franchise organizations or ownership constituencies is preferable. International experience or handling accounts with an international scope is preferable.

Travel – willingness to travel up to 40‑50%

Location – Remote: Candidate must reside in Alberta, Canada within close proximity to Calgary or Edmonton.

The salary range for this role is $81,000.00 – $100,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and other benefits to employees.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.