Legal ofertas em Brasil

Technical Support Specialist

We are seeking an experienced Technical Support Specialist to provide high-quality support to our customers.

As a Technical Support Specialist, you will be responsible for resolving technical issues via phone, email, and chat platforms. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

You will also possess a strong understanding of IT concepts and technologies, including hardware, software, and network systems. This is a challenging role that requires strong analytical and problem-solving skills, as well as excellent customer service skills.

If you are looking for a new challenge and want to make a difference, we encourage you to apply.

• Provide technical support via phone, email, and chat platforms
• Resolve technical issues in a timely and efficient manner
• Analyze and troubleshoot complex technical problems
• Communicate effectively with customers and stakeholders
• Document and track technical incidents and resolutions

• Bachelor's degree in Computer Science or related field
• Minimum 2 years of experience in technical support or a related field
• Excellent communication and problem-solving skills
• Strong understanding of IT concepts and technologies
• Able to work in a fast-paced environment

• Experience with remote support tools
• Familiarity with ITIL principles
• Knowledge of IT infrastructure (Windows OS, Active Directory, networking fundamentals)
• Conflict management techniques

• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal / Food Voucher
• Childcare assistance
• Gympass
• TCS Cares – free psychological assistance (24 hrs / day), legal, social and financial assistance
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

We promote an inclusive culture, where diversity and equity thrive.

We believe that everyone deserves equal opportunities and respect.

Join us and become a part of our dynamic team!