Support Specialist

Bebeecustomersupport; Londrina; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A customer support company in Londrina, Brazil is seeking an experienced Technical Support Specialist to provide high-quality support to customers. The ideal candidate will have at least 2 years of experience in technical support, excellent communication and problem-solving skills, and a strong understanding of IT concepts. Responsibilities include resolving technical issues via phone, email, and chat platforms. Benefits include health and dental insurance, meal vouchers, and the opportunity for international experience.

Serviços

Health insurance

Dental Plan

Life insurance

Transportation vouchers

Meal / Food Voucher

Childcare assistance

Gympass

TCS Cares – free psychological assistance

Reimbursement of Certifications

Free TCS Learning Portal – Online courses

International experience opportunity

Discount Partnership with Universities

Bring Your Buddy – Referral bonus

TCS Gems – Recognition for performance

Xcelerate – Free Mentoring Career Platform

Qualificações

• Minimum 2 years of experience in technical support or a related field.
• Strong understanding of IT concepts and technologies.
• Able to analyze and troubleshoot complex technical problems.

Responsabilidades

• Provide technical support via phone, email, and chat platforms.
• Resolve technical issues in a timely and efficient manner.
• Document and track technical incidents and resolutions.

Conhecimentos

Excellent communication skills

Problem-solving skills

Ability to work in a fast-paced environment

Technical troubleshooting skills

Conflict management techniques

Formação académica

Bachelor's degree in Computer Science or related field

Ferramentas

Remote support tools

Windows OS

Active Directory

Networking fundamentals

Descrição da oferta de emprego

Technical Support Specialist

We are seeking an experienced Technical Support Specialist to provide high-quality support to our customers.

As a Technical Support Specialist, you will be responsible for resolving technical issues via phone, email, and chat platforms. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

You will also possess a strong understanding of IT concepts and technologies, including hardware, software, and network systems. This is a challenging role that requires strong analytical and problem-solving skills, as well as excellent customer service skills.

If you are looking for a new challenge and want to make a difference, we encourage you to apply.

Responsibilities

• Provide technical support via phone, email, and chat platforms
• Resolve technical issues in a timely and efficient manner
• Analyze and troubleshoot complex technical problems
• Communicate effectively with customers and stakeholders
• Document and track technical incidents and resolutions

Requirements

• Bachelor's degree in Computer Science or related field
• Minimum 2 years of experience in technical support or a related field
• Excellent communication and problem-solving skills
• Strong understanding of IT concepts and technologies
• Able to work in a fast-paced environment

Preferred Skills

• Experience with remote support tools
• Familiarity with ITIL principles
• Knowledge of IT infrastructure (Windows OS, Active Directory, networking fundamentals)
• Conflict management techniques

Benefits

• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal / Food Voucher
• Childcare assistance
• Gympass
• TCS Cares – free psychological assistance (24 hrs / day), legal, social and financial assistance
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

About Us

We promote an inclusive culture, where diversity and equity thrive.

We believe that everyone deserves equal opportunities and respect.

Join us and become a part of our dynamic team!