Jobs in Santa Maria, Brazil

Technical Program Manager / Delivery Manager

Fulltime with CriticalRiver

Brazil / Costa Rica

Need to support PST timings

Manage delivery for our key customers across all the technological tracks

Manage and lead teams across technologies, fostering a collaborative and productive work environment.

Ensure regular updates to customer stakeholders sent through WSRs

Conduct MBRs and QBRs

Achieve high customer delight

• Ensure projects are delivered on time, within scope, and budget by working with technology teams.
• Work closely with customer stakeholders and ensure the project scope is well understood and documented as per the defined standards.
• Manage and lead teams across technologies, fostering a collaborative and productive work environment.
• Work with PMO and ensure quality control procedures to ensure high standards in the delivery.
• Act as a delivery point of contact for Customer, understanding the Customer, managing expectations and ensuring highest customer satisfaction.
• Service / Project Review meetings with Customer and Management.
• Adopt customer specific processes and methodologies.
• Proactively identify, evaluate, and mitigate project risks effectively.
• Ensure that the project teams meet SLAs and avoid service credits / penalties.
• Drive continuous improvement initiatives to enhance project delivery processes, methodologies, and best practices.
• Utilize effective conflict resolution and negotiation tactics to maintain high-level performance within service teams.
• Establish and monitor KRAs and KPIs as performance metrics for team members.
• Support hiring the right resources for various tracks as the roles get identified by working with the TAG teams.
• Ensure SOWs are signed and invoices cleared on-time by working with finance teams and the customer stakeholders.
• Continuously work with individual members in the project teams and ensure their contributions are made visible to customer in terms of activities / stories / Jira tickets as applicable on a weekly basis and obtain continuous feedback on the performance of the teams and course correct as needed appropriately.
• Work with customer stakeholders, identify opportunities, proactively create proposals with efforts, solutioning and financials.

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• Proven experience in software development project management, having worked with onshore / nearshore / offshore models; open to be flexible to speak to teams in different time zones.
• Exceptional communication, interpersonal, thought leadership skills with the ability to effectively engage with customers, stakeholders, and cross‑functional teams.
• Strong leadership and team‑management skills.
• Familiarity with various project management tools and methodologies (e.g., Agile, Scrum, ITIL).
• Problem‑solving mindset and ability to manage complex project challenges.