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Hi Im Martha Garces your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

As a CX Technical Consultant II you will play a pivotal role in delivering and optimizing high-impact customer engagement solutions that drive measurable business outcomes. As a trusted technical advisor you will work directly with our customers and internal stakeholders to implement and configure solutions that elevate the customer experience enhance engagement and maximize the value of our platform.

This role goes beyond implementationyou will analyze application performance recommend improvements and create detailed technical design documents to support change orders and enhancements. Youll also be hands-on with integration testing providing support for QA and Customer Test Environment (CTE) efforts and contribute to partner enablement through technical training and guidance. Your ability to blend technical depth with business insight will be key to delivering exceptional results for our customers and partners.

• Implement / Configure high-value customer engagement solutions
• Work directly with clients to gather and validate technical requirements.
• Configure CX platform and applications to meet defined business goals.
• Ensure successful deployments using structured test and release plans stakeholder collaboration and effective validation and monitoring processes.
• Design and execute test cases for system integrations and solution workflows.
• Validate data flows API connections and event triggers across systems.
• Identify and document defects or issues and work to resolve them.
• Ensure that solutions meet both technical and business expectations before release.
• Participate in handover and provide ongoing support for test execution in QA and customer test environments.
• Troubleshoot and resolve issues affecting test outcomes.
• Validate testing results and confirm performance against benchmarks. 65% Analyze customer application performance and recommend improvements
• Review data logs usage metrics and performance benchmarks to identify inefficiencies.
• Assist customer operations team members with root cause analysis for incidents and performance issues.
• Collaborate with build teams and stakeholders to prioritize optimization opportunities.
• Recommend configuration updates feature enhancements or architectural changes to increase impact and value.
• Create technical design documents for change requests
• Translate business and functional requirements for change requests into technical design documents.
• Collaborate with internal teams and customers to review and finalize designs.
• Maintain documentation repositories for ongoing reference and governance.
• Provide technical support and documentation for partner training: Assist in creating and maintaining training materials technical guides and FAQs.
• Participate in live partner enablement sessions and respond to technical questions.
• Help partners understand platform architecture configuration logic and best practices.
• Act as a technical liaison for onboarding new implementation partners.

• Environment Setup: Configure Production and Non-Production environments (Dev QA Test). Apply multi-tenancy settings (Organizations Projects Groups) and manage role-based access controls via the HUB UI
• Data Integrations: Implement data ingress and egress connectors (API Batch SFTP Kafka Database).
• Journey Configuration: Build and configure Journey Graphs including triggers decision nodes and orchestration rules. Apply error handling by creating error branches and sub-graphs that integrate with alerting and monitoring systems. Configure communication lifecycle and disposition handling for outbound channels (Email SMS MMS).
• API & Template Management: Set up REST Webservices and API listeners for event handling. Configure reusable templates for communication flows and ensure proper parameterization for dynamic content.
• Logging Monitoring & Alerts: Implement logging and alerting frameworks for system health and error tracking. Build production alerting and monitoring dashboards including threshold-based alerts.
• Security & Compliance: Apply role-based access controls and audit logging.
• Testing & Deployment: Run unit tests and system integration tests for configured journeys. Support UAT resolve issues and prepare regression test sets. Create Go-Live and rollback plans for production deployment.
• Ability to read write speak and understand the English language in a business environment
• Required Experience : Contract
• Key Skills : Computer Science,Communication,Consultancy,Cosmetology,Dns
• Employment Type : Full-Time
• Experience : years
• Vacancy : 1

• Work from Home in-office or hybrid
• Employee Belonging Groups
• Healthcare: Dental Medical and Vision
• Paid Vacation Volunteer and Holiday Time Off
• And so much more!

#LI-Remote

Brazil Remote

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and / or testing processes.

Impact : Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.

Integrity : Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.

Inspiration : Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.