Virtual Assistant

Chosan; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Uma empresa de gerenciamento de propriedades busca Assistentes Virtuais em Ribeirão Preto para trabalho remoto. Os candidatos devem ser fluentes em inglês e habilidosos em tecnologia, com foco em atendimento ao cliente. O trabalho consiste em responder a hóspedes via plataformas de aluguel, atender a demandas diversas e colaborar com equipes internas. Oferecemos horas consistentes de trabalho, salário competitivo em USD e oportunidades de crescimento na carreira.

Serviços

Trabalho 100% remoto

Oportunidades de crescimento na carreira

Ambiente de equipe internacional de apoio

Qualificações

• Fluente em inglês com ótima gramática.
• Capacidade de trabalhar sob pressão e multitarefa.
• Positividade e alinhamento cultural com alta qualidade de serviço.

Responsabilidades

• Responder a mensagens de hóspedes de maneira clara e profissional.
• Manter tempo de resposta de 5-10 minutos para todas as mensagens.
• Resolver reclamações de hóspedes com empatia e profissionalismo.
• Atualizar e monitorar sistemas internos e dashboards de propriedades.

Conhecimentos

Fluente em inglês (falado e escrito)

Habilidades de digitação (80+ WPM)

Atenção aos detalhes

Resolução de problemas

Experiência com plataformas como Airbnb

Descrição da oferta de emprego

Virtual Assistant Chosan•Ribeirão Preto, São Paulo, Brazil

Descrição da vaga

We're looking for two full-time Virtual Assistants based in Brazil to join our global property management and real estate rental operations team. This is a fast-paced, service-driven role where you'll communicate directly with guests and tenants across multiple properties, ensuring every experience meets our standard of excellence. If you're fluent in English, tech-savvy, and passionate about delivering outstanding customer service — this is a great opportunity to grow in an international environment.

Key Responsibilities

• Craft clear, professional, and empathetic English responses to guest messages, emails, and inquiries across Airbnb, VRBO and other internal platforms.
• Maintain a 5–10 minute response time to all messages during your shift.
• Deescalate and resolve guest complaints with professionalism, empathy, and sound judgment.
• Coordinate with cleaning, maintenance, and operations teams to fulfill requests.
• Update and monitor internal systems, CRMs, and property dashboards.
• Document all customer interactions accurately for team follow-up and quality control.
• Collaborate with team members to ensure seamless daily operations.

Requirements

• Fluent in English (spoken and written) – excellent grammar and communication tone.
• Strong typing skills (80+ WPM) and confidence navigating multiple platforms.
• High attention to detail, accountability, and ability to multitask under pressure.
• Strong problem-solving and conflict resolution skills.
• Must have a reliable laptop / computer and high-speed WiFi.
• Previous experience with Airbnb, property management, or hospitality support is a plus but not required.
• Professional, positive, and culturally aligned with a high standard of service.

Why Join Us

• Work 100% remotely from anywhere in Brazil.
• Full-time, consistent hours (40 hours / week).
• Competitive hourly rate in USD.
• Supportive, fast-growing international team.
• Career growth opportunities for high-performing team members.

If you're ready to join a professional, global team that values reliability, communication, and excellence — we'd love to meet you.