Virtual Assistant

Chosan; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global property management company is looking for two full-time Virtual Assistants based in Brazil. In this fast-paced role, you'll ensure top-notch guest experiences while communicating across multiple platforms. Ideal candidates will be fluent in English, tech-savvy, and possess strong multitasking and problem-solving skills. Enjoy working remotely with consistent hours and opportunities for career growth in an international team environment.

Serviços

Competitive hourly rate in USD

Consistent full-time hours (40 hours / week)

Career growth opportunities

Qualificações

• Must be fluent in English, both spoken and written.
• High typing speed and comfort using various platforms.
• Previous experience in property management or hospitality is a plus.

Responsabilidades

• Respond professionally to guest messages across platforms.
• Maintain quick response times to all messages.
• Resolve guest complaints with empathy and judgment.
• Coordinate with operational teams to fulfill requests.
• Document customer interactions accurately.

Conhecimentos

Fluency in English

Strong typing skills (80+ WPM)

Problem-solving skills

Conflict resolution abilities

Attention to detail

Ability to multitask

Descrição da oferta de emprego

We're looking for two full-time Virtual Assistants based in Brazil to join our global property management and real estate rental operations team. This is a fast-paced, service-driven role where you'll communicate directly with guests and tenants across multiple properties, ensuring every experience meets our standard of excellence. If you're fluent in English, tech-savvy, and passionate about delivering outstanding customer service — this is a great opportunity to grow in an international environment.

Key Responsibilities

• Craft clear, professional, and empathetic English responses to guest messages, emails, and inquiries across Airbnb, VRBO and other internal platforms.
• Maintain a 5–10 minute response time to all messages during your shift.
• Deescalate and resolve guest complaints with professionalism, empathy, and sound judgment.
• Coordinate with cleaning, maintenance, and operations teams to fulfill requests.
• Update and monitor internal systems, CRMs, and property dashboards.
• Document all customer interactions accurately for team follow-up and quality control.
• Collaborate with team members to ensure seamless daily operations.

Requirements

• Fluent in English (spoken and written) – excellent grammar and communication tone.
• Strong typing skills (80+ WPM) and confidence navigating multiple platforms.
• High attention to detail, accountability, and ability to multitask under pressure.
• Strong problem-solving and conflict resolution skills.
• Must have a reliable laptop / computer and high-speed WiFi.
• Previous experience with Airbnb, property management, or hospitality support is a plus but not required.
• Professional, positive, and culturally aligned with a high standard of service.

Why Join Us

• Work 100% remotely from anywhere in Brazil.
• Full-time, consistent hours (40 hours / week).
• Competitive hourly rate in USD.
• Supportive, fast-growing international team.
• Career growth opportunities for high-performing team members.

If you're ready to join a professional, global team that values reliability, communication, and excellence — we'd love to meet you.