Unlock Business Potential

Bebeeoperation; São Paulo; Híbrido; BRL 60.000 - 90.000; Tempo integral

Resumo da oferta

A fintech company in São Paulo is seeking a Business Associate to enhance operational excellence and customer success. You will manage client onboarding, engage customers, and maximize satisfaction through effective communication. Ideal candidates will have at least 2 years of experience in operations or customer success, along with strong analytical abilities. This PJ hybrid position allows for flexible work arrangements, offering competitive salary and benefits including health insurance and equity opportunities.

Serviços

Amil Health and dental insurances

Competitive salary

Chance of earning equity

Flexible paid vacation

Totalpass

Qualificações

• At least 2 years of experience in operations or customer success.
• Bachelor's degree (completed or in progress) in relevant fields.
• Ability to interpret data for informed decision making.

Responsabilidades

• Manage proposal generation and client onboarding processes.
• Act as the main point of contact for customers.
• Oversee customer support operations and resolve issues.

Conhecimentos

Strong analytical skills

Exceptional communication skills

Customer-first mindset

Proficiency in CRM tools

Ability to multitask

Formação académica

Bachelor's degree in Business Administration or Engineering

Ferramentas

CRM tools

CX tools

Descrição da oferta de emprego

Unlock Operational Excellence as a Business Associate (São Paulo, Brazil)

About the Platform: We combine payment solutions and access to capital, developing a leading platform for online businesses in Latin America. Our mission is to be the go‑to partner for companies looking to expand efficiently, offering technology and personalized support in an all‑in‑one platform.

This is a PJ hybrid position requiring 3 days a week in our office on Av Brigadeiro Faria Lima.

About the Role

As a key member of our dynamic team, you will drive business success in Brazil by ensuring smooth operational processes and providing exceptional customer support. You will foster strong relationships with clients, leveraging your analytical skills to interpret data and make informed decisions. The ideal candidate possesses strong communication and interpersonal skills, a customer-first mindset, and proficiency in using customer relationship management (CRM) and operations tools.

Responsibilities

• Manage proposal generation, KYC, and client onboarding processes to ensure agility and clear communication.
• Act as the main point of contact for customers, addressing inquiries, resolving issues, and delivering a positive customer experience.
• Oversee customer support operations using CX tools to triage, prioritize, and resolve tickets quickly.
• Monitor transaction data and chargebacks, identifying fraud risks and implementing corrective actions.
• Handle chargeback response cases and work with Treasury to ensure timely settlements.
• Run credit card receivable assignment operations for discounting or collection purposes.
• Ensure compliance with regulatory requirements and internal policies related to payment operations.
• Map and review operational workflows and data to identify gaps and propose improvements.
• Collaborate with technology and product teams to troubleshoot and resolve operational issues.
• Proactively engage with customers to understand their needs and ensure satisfaction with our services.
• Work closely with sales and product teams to align customer success initiatives and optimize the customer journey.
• Track and report customer success metrics, including satisfaction rates, retention, and churn.

Qualifications

• At least 2 years of experience in operations, customer success, or a related role, preferably in fintech, payments, or consulting industries.
• Bachelor's degree (completed or in progress) in relevant fields like Business Administration, Engineering, etc.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Exceptional communication and interpersonal skills, with a customer-first mindset.
• Proficiency in using CRM and operations tools.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.

Benefits

• Amil Health and dental insurances
• Competitive salary
• Chance of earning equity at Divibank
• Flexible paid vacation
• Totalpass

Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace.