Tutor Operations Specialist (Work From Home)

Varsity Tutors; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

An online education service seeks a dedicated professional to support tutor applicants and manage tutoring sessions in a remote position. You will handle duties such as onboarding, scheduling, and inventory management while ensuring quality tutoring matches for students. The ideal candidate should possess strong organizational and problem-solving skills, with the ability to adapt in a fast-paced environment. A commitment of 40 hours a week is mandatory, including evenings and weekends.

Serviços

Competitive Hourly Rate ($12/hr USD)

A fun and collaborative work environment

A chance to help transform how the world learns

Qualificações

• Comfortable performing all job responsibilities on a laptop or computer.
• Willingness and ability to quickly learn business practices, policies, and procedures.
• High-speed Internet access via wired ethernet connection.

Responsabilidades

• Support Tutor Applicants and Tutor Onboarding activities.
• Add new courses to digital inventory.
• Manage course participants, cancellations, and credits.
• Match students with tutors for one-on-one instruction.
• Schedule meeting links for courses when necessary.

Conhecimentos

Level B2 English proficiency

Experience with data entry and fulfillment processes

Strong analytical and problem-solving skills

Excellent time management and organizational skills

Ability to multitask

Self-starter with attention to detail

Formação académica

Bachelor's degree or professional experience in relevant fields

Ferramentas

Google documents

Descrição da oferta de emprego

Responsibilities

• Support Tutor Applicants and Tutor Onboarding - Update our Digital Inventory of Institutional Sessions and Courses - Conduct data entry, registration, and enrollment activities for school district accounts
• Add new courses to digital inventory and providing ongoing maintenance of this inventory
• Set up sessions in catalog based on client (school system or parent) or course requirements following checklists and documented processes
• Assign Tutors to Tutoring Sessions
• Match students with experts for one‑on‑one instruction and classes, following document processes and checklists
• Support Institutional and Course Schedule Changes
• Partner with parents to identify and assess students' needs to implement the appropriate tutoring support
• Audit tutoring sessions to determine compliance with individual school requirements
• Manage course participants, cancellations, and credits
• Schedule meeting links for courses when necessary
• Other work as directed

Qualifications

• Level B2 English proficiency
• Experience with data entry and fulfillment processes (catalog or account updates, inventory management, scheduling)
• Experience with Google documents
• Professional experience in recruiting, education, customer service, retail, or another fast‑paced environment preferred or a bachelor's degree
• Strong analytical and problem‑solving skills.
• Comfortable performing all job responsibilities on a laptop or computer
• Able to perform basic technical troubleshooting with work equipment
• Highly adaptable to change and thrives in a fast‑paced environment
• Self‑starter with exceptional attention to detail
• Excellent time management and organizational skills.
• Ability to work independently.
• Ability to multitask in a dynamic environment where priorities change quickly.
• Willingness and ability to quickly learn business practices, policies and procedures.
• Ability to work full‑time 40 hours a week, with at least 1 evening and 1 weekend day required based on available shifts (shifts to be adjusted seasonally based on demand if needed).
• Operating day is from 8:00am - 8:00pm CDT.
• High‑speed Internet access (25 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi‑Fi, Satellite or Cellular Hotspot or Cellular Internet
• A quiet work environment that promotes focus

Location

Fully Remote - Based in Brazil

About Nerdy

Varsity Tutors Leadership Principles

• Relentless Focus on Customers
• Comfort with Ambiguity
• Ownership
• Simplify
• Intellectual Curiosity
• Build Teams
• Think Big
• Insist on High Standards
• Bias for Action
• Build Trust
• Go Deep
• Have Conviction
• Deliver Results
• Are Right, a Lot

Benefits

• Competitive Hourly Rate ($12/hr USD)
• Full‑Time Position (40 hours per week)
• Fully Remote Position
• A once‑in‑a‑lifetime opportunity to help transform how the world learns!
• A fun, collaborative, and team‑oriented work environment with plenty of training and a feedback‑rich culture
• Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
• (INDHP)_