Telephony/Uc Engineer (Alvaria/Noble)

Emma Of Torre.Ai; Teletrabalho; BRL 50.000 - 70.000; Tempo integral

Resumo da oferta

A technology services company seeks a Telephony / UC Engineer to optimize global contact center solutions while working remotely. Candidates should demonstrate proficiency in VoIP and related platforms such as Alvaria and Noble. Responsibilities include administering systems, integrating with other tools, and ensuring service reliability. This role offers an annual contract, stability, and growth opportunities with U.S.-based clients, providing a unique chance for international exposure.

Serviços

Healthy work environment

Remote work flexibility

Stability and growth opportunities

Qualificações

• Proven experience with Alvaria and Noble platforms, including UIP, ALM, and WFM.
• Strong background in contact center environments.
• Hands‑on experience with installation, configuration, and ongoing support.
• Excellent problem‑solving and communication skills.

Responsabilidades

• Administer and maintain the Noble and Alvaria CX platforms.
• Configure and support Alvaria Workforce Engagement Management.
• Optimize voice, chat, and omnichannel routing within Alvaria systems.
• Monitor telephony infrastructure to ensure system health and call quality.

Conhecimentos

VoIP

Omnichannel strategies

Interactive voice response (IVR)

HP Performance Center

Alvaria CX Suite

CTI Integration

Ferramentas

Alvaria

Noble

Descrição da oferta de emprego

I'm helping Soutec LLC find a top candidate to join their team flexible for the role of Telephony / UC Engineer (Alvaria / Noble). You'll optimize global contact center solutions, shaping client success and expanding your expertise.

Location

Remote (for Colombia, Mexico, Argentina, Chile, Brasil, Costa Rica, and Ecuador residents).

Mission of Soutec LLC

The focus has always been to provide an extraordinary customer experience and excellent results by focusing on having the best work environment.

What makes you a strong candidate

You are proficient in VoIP, omnichannel strategies, interactive voice response (IVR), HP performance center, and Alvaria CX Suite.

You are beginner in CTI Integration.

Responsibilities and more

Key Responsibilities

Platform Administration and Support

• Administer and maintain the Noble and Alvaria CX platforms, including dialers, campaign management, predictive dialing, IVR flows, and call routing.
• Configure and support Alvaria Workforce Engagement Management for scheduling, forecasting, and adherence.
• Optimize voice, chat, and omnichannel routing within Alvaria systems.
• Ensure proper operation of call recording, quality monitoring, and compliance features.

Integration and Optimization

• Integrate Alvaria with CRM systems, ticketing tools, and workforce management platforms.
• Build and maintain custom reports, dashboards, and data feeds using Alvaria Performance Center.
• Monitor and tune campaign KPIs to maximize efficiency.
• Design call flows, IVR menus, and queue strategies aligned with business needs.

Reliability and Operations

• Monitor telephony infrastructure to ensure system health and call quality.
• Troubleshoot SIP signaling, trunking, call routing, and CTI integration issues.
• Perform upgrades, hotfixes, and patches on Alvaria and Noble components.
• Maintain system documentation and operational runbooks.

Collaboration and Governance

• Partner with Network, Security, and Infrastructure teams to ensure secure voice services.
• Work closely with Contact Center Operations to implement campaign changes.
• Manage vendor escalations with Alvaria support.

What we're looking for

• Proven experience with Alvaria and Noble platforms, including UIP, ALM, and WFM.
• Strong background in contact center environments.
• Hands‑on experience with installation, configuration, and ongoing support.
• Excellent problem‑solving and communication skills.

Job benefits

• Healthy work environment.

Why you'll love this role

Annual contract with the possibility of extension, offering stability and growth opportunities.

Work with U.S.-based clients to gain international exposure.

Collaborate with experienced professionals in the industry.

Remote flexibility, allowing you to work from anywhere while supporting global operations.

Engineer • Tijucas, Santa Catarina, Brazil