Technology Support Lead - Application Support (603)

JPMorganChase; São Paulo; Presencial; BRL 100.000 - 140.000; Tempo integral

Resumo da oferta

A leading financial services firm in São Paulo is looking for a Technology Support Lead. In this role, you will lead teams responsible for ensuring the stability and performance of production services. Your expertise in troubleshooting and managing applications in both on-premises and cloud environments will be essential. Candidates should have at least 5 years of experience and proficiency in observability tools and ITIL processes. This is a full-time position offering competitive compensation.

Qualificações

• 5 years of experience in IT services troubleshooting, resolving, and maintenance.
• Experience managing applications or infrastructure in a large-scale tech environment.
• Proficient with observability and monitoring tools.

Responsabilidades

• Lead teams providing end-to-end application or infrastructure service delivery.
• Ensure operational stability and availability through executing policies.
• Monitor production environments and address issues.

Conhecimentos

Troubleshooting IT services

Managing applications or infrastructure

Proficient in observability tools

Executing ITIL processes

Automation scripting

Data management

Ferramentas

Splunk

Oracle

SQL

.NET

Java

Descrição da oferta de emprego

Description

Join our dynamic team to innovate and refine technology operations impacting the core of our business services.

As a Technology Support Lead in Enterprise Technology you will play a leadership role in ensuring the operational stability availability and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying troubleshooting and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead and manage teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies address issues and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders actively participating from incident resolution to service restoration
• Lead incident problem and change management in support of full stack technology systems applications or infrastructure

Required qualifications, capabilities and skills

• 5 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities and skills

• Working knowledge in one or more general purpose programming languages and / or automation scripting
• Practical experience with public / private cloud
• Observability solutions (Dynatrace App Dynamics OTEL etc.)
• Data management (Oracle SQL Cassandra MySQL etc.)

Key Skills

• Splunk
• Iis
• SQL
• .NET
• Perl
• Shell Scripting
• Weblogic
• Java
• Sybase
• Scripting
• Oracle
• Application Support

Employment Type

Full-Time

Experience

years

Vacancy

1