Technical Support Specialist

Bebeeapp; Manaus; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A software organization is looking for an App Support LOS Administrator II in Manaus, Brazil. The role involves providing end-user support for Encompass LOS and integrated Consumer Direct platforms, managing tier 2 tickets, and mentoring junior team members. The ideal candidate will have strong problem-solving abilities, effective communication skills, and experience with Kanban workflow and agile methodologies. The company offers competitive benefits, including health insurance and a positive work environment.

Serviços

Health insurance

Retirement savings plan

Paid time off

Qualificações

• Excellent problem-solving skills and ability to work in a fast-paced environment.
• Strong communication and interpersonal skills to effectively interact with stakeholders.
• Ability to learn and adapt to new technologies and workflows.
• Experience with Encompass LOS and integrated Consumer Direct platforms.
• Knowledge of Kanban workflow and agile methodologies.

Responsabilidades

• Provide end-user support for Encompass LOS and integrated Consumer Direct platforms.
• Work closely with Scrum Teams and enhancement-focused groups.
• Focus on end-user experience, ticket triage, and break-fix remediation.
• Manage moderate-complexity issues and resolve Tier 2 tickets.
• Contribute to release readiness and documentation.
• Mentor junior team members.

Conhecimentos

Problem-solving

Communication

Interpersonal skills

Adaptability

Formação académica

Certification in a related field (e.g., ITIL)

Ferramentas

Encompass LOS

Kanban

Descrição da oferta de emprego

Job Description

Our organization seeks a skilled App Support LOS Administrator II to provide end-user support for the Encompass LOS and integrated Consumer Direct platforms.

Responsibilities

• Provide end‑user support for Encompass LOS and integrated Consumer Direct platforms.
• Work closely with Scrum Teams and enhancement-focused groups.
• Focus on end‑user experience, ticket triage, and break‑fix remediation using a Kanban workflow.
• Manage moderate‑complexity issues, resolve Tier 2 tickets, and support the break‑fix / maintenance channel.
• Contribute to release readiness and documentation.
• Mentor junior team members and help maintain platform stability and user satisfaction.

Qualifications

Required Qualifications

• Excellent problem‑solving skills and ability to work in a fast‑paced environment.
• Strong communication and interpersonal skills to effectively interact with stakeholders.
• Ability to learn and adapt to new technologies and workflows.

Preferred Qualifications

• Experience with Encompass LOS and integrated Consumer Direct platforms.
• Knowledge of Kanban workflow and agile methodologies.
• Certification in a related field (e.g., ITIL).

Benefits

Our organization offers a competitive compensation package, including health insurance, retirement savings plan, and paid time off.

What We Offer

We are committed to providing a positive and supportive work environment that fosters growth and development.

Our team is dedicated to delivering exceptional results and making a meaningful impact in our industry.