Technical Support Engineer

Traefik Labs; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading cloud-native solutions provider seeks a Technical Support Engineer in São Paulo. This role involves supporting enterprise customers, analyzing issues in Open Source projects, and ensuring software quality. The ideal candidate should have strong skills in Kubernetes and Traefik and must be fluent in English. The position follows a Late Shift / On-Call model with a 1-in-3 weekend rotation and requires alignment with EST time zone.

Serviços

High Agency

No Office Politics

Work on popular Open Source projects

Qualificações

• Fluency in English is non-negotiable.
• Strong understanding of cloud-native ecosystems.
• Customer-centric mindset with problem-solving abilities.

Responsabilidades

• Support our enterprise customers.
• Analyze issues in Open Source projects.
• Ensure software quality as a technical gatekeeper.
• Find optimal solutions for user issues.

Conhecimentos

Kubernetes

Traefik

Docker

Excellent English

Descrição da oferta de emprego

At Traefik Labs, we don’t just "close tickets." We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems.

This role is for someone who loves diving deep into Kubernetes, understands the nuances of Ingress Controllers, API Gateways, and API Management, and wants to contribute directly to a massive Open Source ecosystem.

🛠 The "Must-Haves"

• The Stack: Kubernetes, Traefik, Docker, and a deep understanding of Infrastructure.
• Excellent English: You will communicate with global customers and our engineering team daily. Fluency is non-negotiable.
• Mindset: Radically customer-centric. You enjoy helping people solve technical blockers.

🌍 Logistics

• Time Zone: Must be compatible with EST (US Eastern Time).
• Shift: This role follows a Late Shift / On-Call model, including a 1-in-3 weekend rotation.

💡 What You’ll Do

• Bridge the Gap: Support our enterprise customers.
• OSS Impact: You will analyze issues in our Open Source projects, working with the core Traefik team to maintain top-tier quality for millions of users.
• Quality First: You aren't just a messenger; you are a technical gatekeeper ensuring our software remains top-quality.
• Be the Advocate: You are customer-centric by nature, obsessed with finding the best possible solution for the user.

✨ Why Traefik Labs?

• 3.4B+ Downloads: Your work supports the world’s most popular cloud-native proxy.
• No Politics: We are a lean team where ideas compete on merit.
• High Agency: We value "first principles" thinking and proactive problem solvers.

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