Technical Program Manager

CriticalRiver Inc.; Belo Horizonte; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global technology firm is seeking a Technical Program Manager to oversee delivery for key customers across various technologies. This role demands strong leadership and project management skills, proven experience in managing software projects, and the ability to work collaboratively across different time zones. The ideal candidate will ensure projects meet deadlines and maintain high customer satisfaction. This position is fulltime and located in Brazil, with potential interactions in Costa Rica.

Qualificações

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• Proven experience in software development project management.
• Exceptional communication and interpersonal skills.

Responsabilidades

• Ensure projects are delivered on time and within scope.
• Work with technology teams to maintain quality control.
• Act as the delivery point of contact for the customer.

Conhecimentos

Project management

Communication

Leadership

Agile methodologies

Problem-solving

Formação académica

Bachelor's or Master's in Computer Science or related field

Ferramentas

Agile

Scrum

ITIL

Descrição da oferta de emprego

Job Title

Technical Program Manager / Delivery Manager

Duration

Fulltime with CriticalRiver

Location

Brazil / Costa Rica

Need to support PST timings

Job Profile

• Manage delivery for our key customers across all the technological tracks
• Manage and lead teams across technologies, fostering a collaborative and productive work environment.
• Ensure regular updates to customer stake holders sent through WSRs
• Conduct MBRs and QBRs
• Achieve high customer delight

Roles and Responsibilities

• Ensure projects are delivered on time, within scope, and budget by working with technology teams.
• Work closely with customer stake holders and ensure the project scope is well understood and documented as per the defined standards
• Manage and lead teams across technologies, fostering a collaborative and productive work environment.
• Work with PMO and ensure quality control procedures to ensure high standards in the delivery.
• Act as a delivery point of contact for Customer, Understanding the Customer, managing expectations and ensuring highest customer satisfaction.
• Service / Project Review meetings with Customer and Management
• Adopt customer specific processes and methodologies.
• Proactively Identify, evaluate, and mitigate project risks effectively.
• Ensure that the project teams meet SLAs and avoid service credits / penalties.
• Drive continuous improvement initiatives to enhance project delivery processes, methodologies, and best practices.
• Utilize effective conflict resolution and negotiation tactics to maintain high-level performance within service teams.
• Establish and monitor KRAs and KPIs as performance metrics for team members.
• Support hiring the right resources for various tracks as the roles get identified by working with the TAG teams
• Ensure SOWs are signed and Invoices cleared on-time by working with finance teams and the customer stakeholders
• Continuously work with individual members in the project teams and ensure their contributions are made visible to customer in terms of activities / stories / Jira Tickets as applicable on a weekly basis and obtain continuous feedback on the performance of the teams and course correct as needed appropriately.
• Work with customer stake holders, identify the opportunities, proactively create proposals with efforts, solutioning and financials

Skills

• Bachelor s or Master s degree in Computer Science, Information Technology, or related field.
• Proven experience in software development project management, must have worked with onshore / Nearshore / offshore model. Open to be flexible to be able to speak to teams in different time zones.
• Exceptional communication, interpersonal, thought leadership skills with the ability to effectively engage with customers, stakeholders, and cross-functional teams.
• Strong leadership and team management skills.
• Familiarity with various project management tools and methodologies (e.g., Agile, Scrum, ITIL).
• Problem-solving mindset and ability to manage complex project challenges