Technical Issue Resolved

Bebeesupport; Porto Alegre; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading support services company in Porto Alegre is looking for a Customer Support Representative. This role involves providing support for technical issues, managing incoming tickets, and building strong customer relationships. Ideal candidates will have a Bachelor's degree in Computer Science or a related field, along with at least 2 years of customer support experience. The position offers a competitive compensation package and opportunities for professional growth in a collaborative environment.

Serviços

Competitive compensation package

Collaborative work environment

Opportunities for professional growth

Qualificações

• Minimum 2 years of experience in customer support.
• Ability to communicate with technical and non-technical personnel.
• Basic understanding of KPIs and Metrics.

Responsabilidades

• Support customers with technical issues and answer inquiries.
• Manage large volumes of incoming tickets.
• Foster strong relationships with customers.

Conhecimentos

Excellent communication skills

Interpersonal skills

Attention to detail

Flexibility in work schedules

Formação académica

Bachelor's degree in Computer Science or related field

Descrição da oferta de emprego

Customer Support Representative

We are seeking an experienced individual to join our team as a Customer Support Representative.

Responsibilities

• Provide support to customers with technical issues and answer inquiries.
• Manage large volumes of incoming tickets.
• Provide timely and accurate support to customers.
• Triage tickets to ensure they are assigned to the correct teams.
• Foster strong relationships with customers through effective communication.
• Address customer complaints in a professional manner.
• Record customer interactions and maintain accurate records.

Requirements

• Bachelor's degree in Computer Science or related field.
• At least 2 years of experience in customer support.
• Excellent communication and interpersonal skills.
• Ability to communicate with both technical and non-technical personnel.
• Basic understanding of KPIs and Metrics.
• Attention to detail is essential.
• Flexibility to accommodate varying work schedules based on business needs.

Benefits

• A competitive compensation package.
• The opportunity to make a direct impact in accelerating scientific research and education.
• A collaborative work environment that promotes innovation.

Why Choose This Role?

This position offers a unique opportunity to work with global teams and contribute to the growth of our company. You will have the chance to develop your skills and expertise in customer support. Our company values its employees and provides opportunities for professional growth and development.