Systems Analyst - Op01897-00

Dev; São Paulo; Presencial; BRL 264.000 - 371.000; Tempo integral

Resumo da oferta

A global IT company is seeking a Network Operations Center Engineer to join their 24/7 support team. You will respond to incidents, troubleshoot issues, and monitor client applications and infrastructure. The ideal candidate should have 2+ years of IT support experience, strong skills in Linux and Windows, and be familiar with monitoring tools like LogicMonitor and Datadog. This position offers remote work options and a flexible schedule.

Serviços

30 paid days off per year

Partially covered health insurance

English lessons and university programs

Qualificações

• 2+ years of experience in IT support and incident management.
• Solid Linux and Windows administration skills.
• Intermediate+ English level (verbal and written).

Responsabilidades

• Provide technical support for client applications.
• Investigate and resolve issues in Windows and Linux environments.
• Monitor system health and performance.

Conhecimentos

IT support and incident management

Troubleshooting hardware and operating systems

Linux administration

Windows administration

Monitoring and alerting tools

Cloud platforms

Networking concepts

Analytical mindset

Excellent communication

Flexibility in a 24/7 support environment

Ferramentas

LogicMonitor

Datadog

Jira

Confluence

MongoDB

Docker

Descrição da oferta de emprego

Are you in Brazil, Argentina or Colombia?

Join us as we actively recruit in these locations, offering a comfortable remote environment.

Submit your CV in English, and we'll get back to you. We invite a responsible and eager-to-learn Network Operations Center Engineer to join our 24 / 7 support team, helping ensure the stability and performance of client applications and infrastructure.

Our client provides retailers with a centralized, flexible, and secure payment platform that enables customers to shop anytime and through any channel.

You'll respond to incidents, troubleshoot issues, and monitor systems, collaborating closely with teammates and providing timely updates to stakeholders.

What's in it for you

• Join a global IT team, gain international company experience, and enjoy the flexibility of 8-hour shifts
• Work hands‑on with modern monitoring and alerting tools, incident management systems, and cloud platforms
• Build your skills in a 24/7 operational support environment, improving resilience, problem-solving, and analytical thinking

Qualifications

• 2+ years of experience in IT support and incident management
• Hands‑on experience troubleshooting hardware, operating systems, networks, and web applications
• Solid Linux and Windows administration skills (services, networking, logs, performance)
• Experience with monitoring, alerting, and observability tools (LogicMonitor, Datadog)
• Familiarity with cloud platforms (AWS, Azure) – core services such as EC2/VMs, ECS, S3/Storage, networking, load balancing, scaling
• Understanding of web application architecture and servers (Apache, NGINX, IIS)
• Basic knowledge of networking concepts (DNS, TCP/IP, HTTP, SSL, routing, firewalls)
• Intermediate+ English level (verbal and written)
• Excellent communication, collaboration, and documentation skills
• Flexibility and adaptability in a 24/7 support environment
• Ability to follow processes consistently
• Ability to quickly learn and develop technical skills, adjusting to evolving tools, processes, and workflows
• Analytical mindset and logical approach to troubleshooting

Desirable Skills

• Familiarity with Prometheus, Grafana, and PagerDuty
• Experience with Jira and Confluence
• Experience with MongoDB and container management tools (k8s, Docker)
• Understanding of cloud-based infrastructure principles

Key Responsibilities

• Work in rotating 8-hour shifts that include days, evenings, nights, and weekends
• Provide technical support for client applications, including incident response, troubleshooting, and escalation when required
• Investigate and resolve issues in Windows and Linux environments using logs, metrics, and monitoring data
• Monitor system health and performance using DataDog and LogicMonitor
• Configure and maintain DataDog monitors, dashboards, and alerts
• Suggest improvements to application performance and reliability based on analysis
• Share timely and clear updates to teammates, stakeholders, and clients on incidents and resolutions

Dev.Pro is a global company that's been building great software since

Benefits

• 99.9% remote – work from anywhere in the world
• 30 paid days off per year (vacations, holidays, personal time)
• 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events (weddings, funerals, birth of a child)
• Partially covered health insurance after probation, plus a wellness bonus for gym memberships and sports nutrition after 6 months
• Payments in U.S. dollars and coverage of all approved overtime
• English lessons and Dev.Pro University programs, plus fun online activities and team-building events

Our next steps

• Submit a CV in English
• Intro call with a Recruiter
• Interview
• Offer

Find out more

• How we work
• LinkedIn Page
• Our website
• IG Page