Support Specialist - Accounting & Payments

Remote Jobs; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading educational technology firm seeks a Customer Support Specialist to provide exceptional support to school administrators and assist end-users with payment-related troubleshooting. Ideal candidates will have 1-2 years of relevant experience, fluency in English, and strong problem-solving skills. This role offers the opportunity to work remotely and play a key role in enhancing customer satisfaction.

Qualificações

• 1-2 years of customer support experience in a school business office or software industry.
• Prior knowledge and experience with accounting or online payment processing.
• Fluency in English with excellent verbal and written communication skills.

Responsabilidades

• Provide support to core users (school administrators) via various channels.
• Assist end-users with troubleshooting payment-related issues.
• Manage and prioritize multiple support cases across different channels.

Conhecimentos

Customer support experience

Fluency in English

Problem-solving skills

Ability to multi-task

Descrição da oferta de emprego

Overview

Employer Industry: Educational Technology

What to Expect

• Provide exceptional support to core users (school administrators) through various channels, including a ticketing system and Zoom meetings
• Assist end-users (payers) with troubleshooting and resolving payment-related issues via phone and email
• Manage and prioritize multiple open support cases across different channels
• Analyze and resolve technical problems, guiding customers to knowledgebase solutions as needed
• Communicate with internal teams to escalate unresolved issues and assist with identifying system bugs and enhancements

What is Required (Qualifications)

• 1-2 years of customer support experience in a school business office or software industry, with direct end-user support experience preferred
• Prior knowledge and experience with accounting, online payment processing, and/or the banking industry
• Fluency in English with excellent verbal and written communication skills
• Ability to multi-task and work under various constraints while maintaining a positive attitude
• Demonstrated problem-solving skills and a passion for learning new software

How to Stand Out (Preferred Qualifications)

• Experience using and teaching technologically sophisticated software to non-technical users
• Friendly demeanor with a desire to contribute to a positive community culture

#EducationalTechnology #CustomerSupport #CareerOpportunity #InclusiveCulture #CompetitivePay

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