Support Specialist

Quantum World Technologies Inc.; Salvador; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology solutions provider based in Brazil is looking for a skilled IT Support Specialist. You will manage daily operations including troubleshooting hardware and software issues and deploying endpoints across various platforms. The ideal candidate will have expertise in endpoint management tools, Azure services, and scripting for automation. This role also involves providing remote support and maintaining documentation and asset reports.

Qualificações

• Experience with endpoint management tools like Intune and SCCM.
• Solid understanding of Azure services, including Active Directory and Exchange.
• Skills in scripting and automation using PowerShell and Terraform.

Responsabilidades

• Support daily EUC operations including hardware/software troubleshooting.
• Deploy and manage endpoints across various OS using modern tools.
• Administer Azure AD and enforce compliance for security.

Conhecimentos

Endpoint management: Intune, SCCM / MECM, Jamf, Autopilot

Microsoft Modern Desktop + Azure (AD, Exchange, Office 365)

Scripting and automation: PowerShell, Batch, Terraform, Ansible

Networking fundamentals

MDM, A/V support

Linux basics

Descrição da oferta de emprego

What You’ll Do

• Support day‑to‑day EUC operations: hardware / software troubleshooting, patching, imaging, security updates, asset inventory, disposal.
• Deploy and manage endpoints (Windows, macOS, iOS, Android) using modern tools: Intune, SCCM / MECM, Jamf, Autopilot, VDI.
• Administer Azure AD, Exchange, SharePoint; enforce compliance (SAML, SCIM, MFA, SSO); enhance endpoint security (Defender, encryption).
• Maintain documentation, knowledge base, asset reports; provide vendor coordination and Level‑1 / 2 / 3 support.
• Lead device provisioning recommendations, hardware refresh cycles, user training, and helpdesk hand‑offs.
• Configuring MS O365 clients and troubleshooting relevant issues.
• Provide end user support, physical and remotely

Expertise You’ll Bring

• Endpoint management: Intune, SCCM / MECM, Jamf, Autopilot
• Microsoft Modern Desktop + Azure (AD, Exchange, Office 365)
• Scripting and automation: PowerShell, Batch, Terraform, Ansible
• VDI, desktop virtualization, cloud‑native / DevOps basics (CI / CD, containers)
• Networking fundamentals, MDM, A / V support, Linux basics
• Intune / SCCM, self‑service image builds, endpoint security, PowerShell automation
• JAMF, Virtual Desktops (WVD, VMware, Citrix), hybrid cloud (Azure / AWS / GCP), ITSM toolchains (ServiceNow)

Nice to have

• Microsoft : Azure Administrator, Intune, SCCM, Autopilot
• Jamf Pro Certified
• AWS / Azure / Google Cloud (for hybrid support)
• Security : Microsoft Security, CompTIA Security+, CISSP / CEH
• ITSM / ServiceNow for ticket communities
• Zero‑trust endpoint compliance, MDM for remote workforce