Support Specialist

Quantum World Technologies Inc.; Belo Horizonte; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology solutions provider in Belo Horizonte is seeking a tech-savvy professional to support EUC operations, manage endpoints across various devices, and administer Azure services. Candidates should have expertise in Intune and SCCM, as well as strong scripting abilities. The role involves troubleshooting, documentation, and providing user support both physically and remotely. An ideal fit has hands-on experience with modern desktop environments and a passion for enhancing endpoint security.

Responsabilidades

• Support EUC operations like troubleshooting and security updates.
• Deploy and manage endpoints across multiple operating systems.
• Administer Azure AD and enforce compliance measures.
• Maintain documentation and provide support for users.
• Lead device provisioning and user training.

Conhecimentos

Endpoint management

Microsoft Modern Desktop

Scripting and automation

Networking fundamentals

Ferramentas

Intune

SCCM

Azure

PowerShell

Jamf

Descrição da oferta de emprego

What You'll Do :

Support day-to-day EUC operations : hardware / software troubleshooting, patching, imaging, security updates, asset inventory, disposal.

Deploy and manage endpoints (Windows, macOS, iOS, Android) using modern tools : Intune, SCCM / MECM, Jamf, Autopilot, VDI.

Administer Azure AD, Exchange, SharePoint; enforce compliance (SAML, SCIM, MFA, SSO); enhance endpoint security (Defender, encryption).

Maintain documentation, knowledge base, asset reports; provide vendor coordination and Level-1 / 2 / 3 support.

Lead device provisioning recommendations, hardware refresh cycles, user training, and helpdesk hand-offs.

Configuring MS O365 clients and troubleshooting relevant issues.

Provide end user support, physical and remotely

Expertise You'll Bring :

• Endpoint management : Intune, SCCM / MECM, Jamf, Autopilot
• Microsoft Modern Desktop + Azure (AD, Exchange, Office 365)
• Scripting and automation : PowerShell, Batch, Terraform, Ansible
• VDI, desktop virtualization, cloud-native / DevOps basics (CI / CD, containers)
• Networking fundamentals, MDM, A / V support, Linux basics
• Intune / SCCM, self-service image builds, endpoint security, PowerShell automation
• JAMF, Virtual Desktops (WVD, VMware, Citrix), hybrid cloud (Azure / AWS / GCP), ITSM toolchains (ServiceNow)

Nice to have :

• Microsoft : Azure Administrator, Intune, SCCM, Autopilot
• Jamf Pro Certified
• AWS / Azure / Google Cloud (for hybrid support)
• Security : Microsoft Security, CompTIA Security+, CISSP / CEH
• ITSM / ServiceNow for ticket communities
• Zero-trust endpoint compliance, MDM for remote workforce