Support Coordinator

Tutor Doctor; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Uma empresa de tutoring está buscando um profissional dedicado para atuar no suporte ao cliente. O candidato ideal deve possuir habilidades superiores de comunicação, experiência com suporte Help Desk e forte conhecimento em Microsoft Office. O trabalho é remoto e em período integral, com um foco em garantir a satisfação do cliente e a resolução eficaz de problemas. Se você tem uma atitude positiva e é capaz de trabalhar em um ambiente dinâmico, esta pode ser a oportunidade certa para você.

Qualificações

• 1-2 anos de experiência com suporte Help Desk.
• Habilidades de comunicação escrita e oral superiores.
• Forte conhecimento prático de aplicativos do Microsoft Office.

Responsabilidades

• Responsável pelos KPI's de clientes e garantido que estamos cumprindo nossas promessas de resposta.
• Resolução de todos os chamados que passam pelo nosso Help Desk.
• Responsável pelo suporte via chat ao vivo, e-mail e telefone.

Conhecimentos

Habilidades de comunicação superior

Organização e definição de prioridades

Trabalho em equipe excepcional

Atitude positiva

Habilidade de multi-tarefa

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Overview

Descrição da vaga.

Job Description Pay : USD $1,400 / month

Hours : Monday-Friday 9 am to 5 pm EST

Contract : Full‑time Remote

Non-negotiable Requirement : Advanced English

Ready to Apply? We value thoughtful applications over quick submissions. Please send a short introduction video to [e-mail]. Include any relevant experience or examples of your work that demonstrate your skills.

Alternatively, you will receive an automated email to prepare a one-way video interview as the first step of the hiring process.

Key Responsibilities

• Responsible for customer KPI’s and ensuring we are meeting our response promises
• Resolution of all tickets that flow through our Help Desk for all departments
• Responsible for live chat, email and phone support
• Enforcing SLA times with all departments
• Management of our Help Desk and Knowledge Base
• Assisting with the development of our CRM by working with the Product Owner team
• Collecting enhancement requirements from our franchisees and working with the Product Owner team for implementation
• Responsible for documentation of IT releases and training through webinars and video tutorials
• Collaborating with the Field Support Team to execute pre- and post-call responsibilities for the weekly Global Team Call
• Create reports as a result of data supplied on a weekly basis
• Responsible for leading and coordinating the weekly Company Huddles
• Other administrative / support / assistance as required

Experience and Skills

• 1-2 years experience with Help Desk support
• Superior communication skills written and oral
• Strong working knowledge of Microsoft Office applications (Word, Outlook, PowerPoint, Excel)
• Very good organizational and priority-setting skills
• Exceptional collaboration and teamwork skills
• Passionately focused on driving projects & customer success
• Open-minded, teachable, dedicated to excellence, driven, creative and organized
• Able to multi-task and work on various projects and meet strict deadlines
• Must have a positive “can-do" attitude
• Must be able to thrive in a fast-paced environment