Strategic Account Director

Ten Group; São Paulo; Híbrido; BRL 150.000 - 200.000; Tempo integral

Resumo da oferta

A global leader in lifestyle services is seeking a Strategic Account Director based in São Paulo, Brazil. The role involves optimizing client relationships, identifying new growth opportunities, and driving market expansion strategies. Candidates should possess over 10 years of B2B sales experience, strong account management skills, and fluency in both Portuguese and English. This hybrid role requires working from the office three days a week and offers opportunities for flexible home office arrangements.

Serviços

Recognition and reward culture

Annual Extra Mile Awards

Flexible home office arrangements

Qualificações

• 10+ years of experience in B2B sales, preferably in advertising or loyalty.
• Proven track record of managing and growing key client accounts.
• Deep understanding of the Brazilian market and business culture.
• Excellent communication, presentation, and negotiation abilities.

Responsabilidades

• Identify and lead new business opportunities within existing client accounts.
• Serve as the senior point of contact for key client accounts.
• Analyse the Brazilian market to define product/market fit.
• Develop compelling product packages and marketing materials.

Conhecimentos

B2B sales experience

Client account management

Executive-level engagement

Data analysis

Strategic thinking

Fluent in Portuguese

Fluent in English

Descrição da oferta de emprego

Ten Group is the global leader in lifestyle and travel services.

Since , our personalized, world-class, and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention.

Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide.

For more information, check out our Welcome to Ten video!

We are entering an exciting new chapter in Brazil : bringing on visionary, market-specific leadership to unlock the next wave of growth.

With strong foundations already in place, the opportunity is huge to deepen relationships with existing clients, win new ones, and expand our supplier network in one of our most strategic markets.

We are looking for a dynamic and entrepreneurial Strategic Account Director to join the team in Brazil.

This pivotal brand-new role will combine strategic account management, business development, and go-to-market leadership.

In this role, you will be responsible for optimising and deepening relationships with our key clients, identifying and leading new growth opportunities, and shaping our market expansion strategies in Brazil.

Acting as a strategic interface between proposition, service, product, and marketing teams, you will ensure that Ten's global concierge and lifestyle offerings are compellingly packaged for the Brazilian market and aligned with what truly resonates with our members.

You will work closely with the local and regional Client Services team to develop client strategy, market intelligence, and Proposition localization to ensure we grow sustainably in Brazil.

Key Responsibilities

Growth Leadership :

• Identify, assess, and lead new business opportunities within existing client accounts.
• Develop account growth plans and drive cross-selling and upselling initiatives

Client Relationship Management :

• Serve as the senior point of contact for key client accounts, ensuring high levels of satisfaction, maintaining our extraordinarily high account retention and growing active members, profits and revenues.
• Define what "success" looks like from a corporate client's perspective and align internal metrics to demonstrate that value clearly internally and externally.
• Collaborate with Client Services and Proposition teams to build a consistent, ROI-driven story for client reporting and renewals.
• Act as a strategic counterpart—not a day-to-day operational or client services account lead—in client conversations, helping to shape future partnerships and investments.

Proactively address client needs and resolve issues to build trust and long-term partnerships.

Go-to-Market Strategy :

• Analyse the Brazilian market to define product / market fit and inform our local go-to-market approach.
• Collaborate with Proposition, Product and Marketing teams to tailor offerings for the region.

Solution Packaging & Pitching :

• Develop compelling product packages and marketing materials tailored to client needs.
• Lead client presentations and pitches, articulating our value proposition and securing buy-in.

Market Intelligence :

Stay abreast of market trends, competitor activities, and client feedback to inform strategy and drive continuous improvement.

Requirements :

Essential requirements :

• 10+ years of experience in B2B sales, preferably within the advertising or loyalty industry
• Strong background in executive-level engagement
• Proven track record of managing and growing key client accounts
• Experience using data and insights to showcase ROI and business value to clients
• Deep understanding of the Brazilian market and business culture
• Innovative thinker with a talent for generating fresh ideas that open new opportunities, combined with strong strategic thinking, analytical, and problem-solving skills
• Excellent communication, presentation, and negotiation abilities
• Fluent in Portuguese and English

Preferred requirements :

• Fluent in Spanish, with experience selling across LATAM countries

For a Spanish speaker who will be covering Brazil as well as other LATAM countries, expected travel will be approximately once every 2 months, between 6 to 8 trips per year.

This is a hybrid role located in Sao Paulo.

We are looking for someone who can work from the office 3 days a week.

Guidelines for Hybrid work :

• Located in Sao Paulo
• Please note that if you live within a commutable distance of the office, you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who hav