Sr Principal Systems Analyst - Support SaaS/Fusion/Finance

Ll Oefentherapie; São Paulo; Presencial; BRL 30.000 - 45.000; Tempo integral

Resumo da oferta

A leading technology company in Brazil is seeking a Senior Principal Systems Engineer. This role involves delivering post-sales support, managing business solutions using Oracle technology, and resolving complex customer inquiries. The ideal candidate will have strong expertise in application and system stacks and will guide resolution of difficult problems while providing consultation to technical advisors. This position requires building strong customer relationships and ensuring high service levels for customer satisfaction.

Qualificações

• Expertise in creating and managing business solutions using Oracle technology.
• Ability to resolve complex problems across multiple product areas.
• Experience providing consultation to senior technical advisors.

Responsabilidades

• Deliver post-sales support and resolve customer inquiries.
• Set overall technology direction and build internal expertise.
• Guide resolution of highly difficult problems and escalations.

Conhecimentos

Strong expertise across application and system stack

Problem resolution skills

Customer relationship management

Descrição da oferta de emprego

Overview

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Qualifications

Career Level - IC5

Responsibilities

As a Senior Principal Systems Engineer, you are a guru, with strong expertise across the stack & tiers (application and system), focused in the creation and management of business solutions using Oracle technology, the operations surrounding it, and the Oracle services infrastructure needed to achieve the highest service levels (e.g., availability, performance, etc.) and consequent high customer satisfaction. You will be responsible for setting overall technology direction for key areas to invest resources in, building internal expertise and leveraging knowledge within the Support organization. You will be expected to resolve and help guide resolution of multiple highly difficult and complex problems and escalations involving several product areas, while providing consultation to senior technical advisors on projects, reviewing their work and advising areas for self-advancement.