Sr Partner Operations Analyst

DocuSign, Inc.; São Paulo; Híbrido; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A leading technology company in São Paulo is seeking a Senior Partner Program Analyst to support their Global Partner Operations team. The role involves managing partner program activation, collaborating with various teams to enhance partner experiences. Candidates should have over 5 years of experience in partner operations, strong analytical skills, and proficiency in CRM systems like Salesforce. This role offers a hybrid work model, allowing you to work both in-office and remotely.

Qualificações

• 5+ years of experience in partner operations or related roles in a technology or SaaS environment.
• Experience with partner program structures and lifecycle management.
• Strong organizational skills and ability to manage multiple priorities.

Responsabilidades

• Own operational processes for partner program activation.
• Coordinate with teams to deliver resources to partners.
• Act as a primary contact for partner inquiries and resolve issues.

Conhecimentos

Partner operations experience

Channel programs knowledge

Analytical skills

Organizational skills

Communication skills

Ferramentas

Salesforce

Descrição da oferta de emprego

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you’ll do

We are seeking a highly skilled and proactive Senior Partner Program Analyst to join our Global Partner Operations team. This role will be critical in driving the activation and ongoing support of our new Partner Program, ensuring partners experience a seamless journey from onboarding through engagement and beyond. You will collaborate closely with cross-functional teams, including Partner Marketing, Partner Enablement, Sales, and Operations, to operationalize program requirements, resolve partner inquiries, and ensure high-quality execution at scale.

This position is an individual contributor role reporting to the Senior Manager, Partner Operations.

Responsibilities

• Own the operational processes that bring partners into the new Partner Program, ensuring a smooth, timely, and high-quality activation experience
• Coordinate with Partner Marketing, Enablement, and Operations to deliver benefits, resources, and readiness activities to new and existing partners
• Act as a primary point of contact for partner inquiries, troubleshooting program-related issues, and ensuring timely resolution
• Keep program documentation, partner records, and process guides up-to-date, ensuring alignment with program guidelines
• Identify process bottlenecks, recommend improvements, and work with cross-functional teams to implement scalable solutions
• Track key metrics, analyze trends, and share insights that inform program improvements and enhance the partner experience
• Develop and maintain FAQ and knowledge base content to reduce partner friction and increase efficiency

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 5+ years of experience in partner operations, channel programs, or related roles within a technology or SaaS environment
• Experience with partner program structures, onboarding processes, and lifecycle management
• Experience in program activation and partner support operations
• Experience with CRM systems (Salesforce) and partner portal technologies

Preferred

• Experience working in global partner ecosystems
• Data-driven mindset with strong analytical and reporting skills
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills, with the ability to work across global teams and influence stakeholders
• Proactive problem-solver with a continuous improvement mindset

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [e-mail].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [e-mail] for assistance.

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