Solution Specialist, Manager

Sita; São Paulo; Híbrido; BRL 90.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology firm in São Paulo is looking for a Solution Specialist to manage the Baggage Portfolio. This role requires deep knowledge of airport technologies and excellent communication skills. You will act as the key liaison between sales and product management, crafting strategic proposals that address customer challenges. With a strong focus on customer journey mapping and presales processes, this professional will enhance solution design and field support for new innovations within the air transport industry.

Serviços

Flex Week: Work from home up to 2 days/week

Flex Day: Customize your workday

Flex Location: Work from any location for up to 30 days

24/7 Employee Wellbeing support

Professional Development resources

Competitive Benefits package

Qualificações

• Strong knowledge of baggage technologies like BIMs, BRS, MDS.
• Proficient in cloud-based solutions and integration frameworks.
• Experience in customer-centric presales processes.

Responsabilidades

• Act as the key interface between Sales and Product Management.
• Shape customer proposals from early engagement through RFP response.
• Design and deliver product demos showcasing baggage solutions.

Conhecimentos

Knowledge of airport/airline baggage technologies

Cloud-based solutions

Customer journey mapping

Presales processes

Design thinking

Effective communication

Analytical skills for pricing strategies

PowerPoint

Excel

Power BI

Descrição da oferta de emprego

Overview

WELCOME TO SITA

At, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork. We dont just move the world forward, were proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

Please submit your resume written in English and not in Spanish. Thank you.

As a Solution Specialist, Manager Baggage Portfolio, you will bring deep knowledge of airport and airline baggage technology solutions and play a critical role in supporting SITA at Airports global sales success. Your impact will directly influence how we introduce and scale new, customer‑driven solutions in the air transport industry.

You will work at the intersection of customer insight and technical expertise, guiding our sales and product strategy by deeply understanding customer pain points, translating those into compelling solution proposals, and delivering a seamless experience from opportunity to deal closure. To support SITA at Airports wider innovation and growth vision, this role demands Customer Centric Thinking using customer journey mapping, customer‑driven design, and proactive engagement to ensure our solutions are designed around real‑world needs.

WHAT YOULL DO

• Act as the key interface between Sales geographies and central Product Management for complex deals and new solutions across the baggage technology portfolio
• Shape strategic customer proposals from early engagement through RFP response by applying deep knowledge of operational challenges and customer goals
• Guide customers through solution design processes based on a clear understanding of their pain points, business processes, and operational constraints
• Design and deliver product demos and solution workshops, showcasing the value of SITAs baggage solutions in a customers specific context
• Provide customer intelligence and insights back into Product Management to help evolve the roadmap in line with real market demand
• Lead internal cross‑functional collaboration with Product, Engineering, Delivery, Pricing, and Operations to co‑create solution proposals
• Partner with Sales and Business Development to define tailored account strategies and drive market penetration
• Support and influence pricing strategy and commercial modelling based on value‑driven outcomes for customers
• Participate in live trials, customer pilots, and PoC engagements to demonstrate measurable impact of solutions
• Actively contribute to knowledge sharing within the global Solution Specialist Team, enabling best practices and regional insight exchange

Qualifications

ABOUT YOUR SKILLS

• Strong knowledge of airport / airline baggage technologies, including BIMs, BRS, MDS, and loading systems
• Technically fluent, with a solid grasp of cloud‑based solutions, APIs, and integration frameworks
• Demonstrated ability to apply customer journey mapping and insights to design solutions that solve pain points and exceed customer expectations
• Proven experience in customer‑centric presales processes, enabling solution design that drives customer satisfaction and commercial win rates
• Strong design thinking mindset, consistently approaching complex problems through iterative, user‑first solutioning
• Comfortable navigating high‑stakes, high‑urgency customer interactions and translating feedback into tangible solution improvements
• Ability to collaborate across geographies and functions to co‑create value with teams including Product Management, Sales, and Engineering
• Effective communicator with a talent for translating technical features into business value, able to engage at all stakeholder levels including C‑suite
• Commercially astute and analytically sound, capable of developing tailored pricing and go‑to‑market strategies
• Proficient in tools such as PowerPoint, Excel, Power BI, Visio, and Word for solution modeling and storytelling

NICE-TO-HAVE

• Experience in introducing and scaling innovative solutions within the air transport industry
• Exposure to global aviation technology procurement and implementation cycles
• Familiarity with various pricing models and value‑based selling approaches
• Experienced professional in Information Technology, Airline / Airport passenger ground handling, or the broader Air Transport Industry technology domain.

WHAT WE OFFER

• Flex Week: Work from home up to 2 days / week (depending on your teams needs)
• Flex Day: Make your workday suit your life and plans
• Flex Location: Take up to 30 days a year to work from any location in the world
• Employee Wellbeing: Access our 24 / 7 EAP and Champion Health platform for all‑around wellbeing
• Professional Development: Build your skills with LinkedIn Learning and internal training programs
• Competitive Benefits: Designed to suit your country and contract type
• We are all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

SITA is an Equal Opportunity Employer. We value a diverse workforce and encourage women, aboriginal people, visible minorities, and persons with disabilities to apply and self‑identify during the application process.