Servicenow Technical Expert

SKF Group; Salvador; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading IT solutions organization seeks a ServiceNow Technical Expert to enhance the platform as an IT ERP. You will make architectural decisions, guide external partners in development, and ensure the platform meets modern IT needs. The ideal candidate must have a ServiceNow Administrator certification and strong experience in scripting and integration. Key responsibilities include collaborating with architects, performing configurations, and training users. This is a pivotal role for driving IT transformation within the organization.

Qualificações

• ServiceNow Administrator certification or equivalent is a must-have.
• Proven experience in scripting and integration within ServiceNow.
• Strong stakeholder management and interpersonal skills are required.
• Familiarity with ITIL functionality is beneficial.
• Understanding of enterprise IT transformation and ERP-like platform design.

Responsabilidades

• Make hands-on architectural decisions for ServiceNow configuration.
• Guide and supervise external partners in development.
• Perform configuration, development, and administration of ServiceNow.
• Collaborate with Enterprise Architect and Process Owners.
• Investigate and advise on module usage and integrations.

Conhecimentos

ServiceNow Administrator certification

Scripting and integration experience

Strong stakeholder management

Interpersonal skills

Basic project management understanding

Descrição da oferta de emprego

ServiceNow Technical Expert

Organization: BEXIT (Business Excellence & IT Strategy)

Reporting: Reports to Christian Daller, Head of BEXIT

Position Type: Individual Contributor

Role Description

The ServiceNow Technical Expert will play a pivotal role in building and evolving ServiceNow as the “IT ERP” for the newco IT organization. This individual will take hands-on architectural decisions, guide and supervise external partners in development and application management, and directly contribute to configuration, development, and administration of ServiceNow. The role will consult and guide on architectural and configuration decisions across a broad range of modules—including SPM, ITSM, ITOM, HR, VR, custom apps, integrations, and more—ensuring ServiceNow meets the needs of a modern, integrated IT landscape.

Key Responsibilities

• Make hands-on architectural decisions for ServiceNow configuration and development.
• Guide and supervise external partners responsible for ServiceNow development and application management.
• Perform configuration, development, and administration tasks within ServiceNow.
• Collaborate closely with the DSM ServiceNow, Enterprise Architect, and Process Owners to ensure alignment with strategic roadmaps and project scopes.
• Investigate and advise on module usage, integrations, and platform capabilities across such as, but not limited to, SPM, ITSM, ITOM, HR, VR, and custom applications.
• Ensure platform design follows best practices and avoids unnecessary customization or technical debt.
• Represent BEXIT as a subject matter expert in cross-functional meetings and initiatives
• Training : Provide Training regarding ServiceNow stretching from End Users to Technical Staff and Architects.

Expectations

• Prioritize out-of-the-box functionality and avoid custom development unless justified by business case, legal, EHS, or security requirements.
• Follow ServiceNow best practices to ensure scalability, maintainability, and minimal technical debt.
• Demonstrate proactive problem-solving and consultative guidance across modules.
• Maintain clear and effective communication with internal and external stakeholders.
• Ensure all architectural decisions are aligned with the enterprise roadmap and scoped demands.

Qualifications

• Must-Have : ServiceNow Administrator certification or equivalent. Additional certifications in the context of ITIL functionality are beneficial.
• Proven experience in scripting and integration within ServiceNow.
• Strong stakeholder management and interpersonal skills.
• Basic knowledge of project management methodologies (Agile, Waterfall, Hybrid).
• Nice-to-Have : Familiarity with architectural frameworks such as CSDM and TOGAF.
• Experience across multiple ServiceNow modules.
• Understanding of enterprise IT transformation and ERP-like platform design.

Authorization

• Make architectural and configuration decisions within the roadmap provided by the Enterprise Architect and the scope defined by Process Owners and DSMs.
• Represent BEXIT in cross-functional meetings and initiatives as a subject matter expert (SME).
• Approve configuration and development work that aligns with best practices and avoids unnecessary customization or technical debt.
• Guide and supervise external partners in development and application management activities.