Senior Manager, Customer Support and Field Services

Remote Jobs; Teletrabalho; BRL 826.000 - 951.000; Tempo integral

Resumo da oferta

A leading employer in customer service is seeking a Customer Care Manager in Brazil. This role entails leading a customer care organization, managing large teams, and overseeing operational excellence. Candidates should possess an advanced degree with significant experience or a bachelor's degree paired with extensive management experience. Fluency in English is required, with a preference for additional language skills. The company offers a competitive salary and a comprehensive benefits package.

Serviços

Variable annual bonus based on performance

Comprehensive Total Rewards package

120+ hours of paid time off and 10 paid holidays annually

Opportunities for career advancement

Qualificações

• 6+ years of experience in customer service management with an advanced degree, or 8+ years with a bachelor's.
• Experience managing teams of 40-50+ direct reports required.
• Strong understanding of customer service processes and matrix organizations.

Responsabilidades

• Lead and develop a customer care organization that delivers exceptional service.
• Collaborate with commercial partners to enhance customer experience.
• Implement strategic initiatives to achieve business targets.

Conhecimentos

Customer service management

Stakeholder management

Leadership

Fluency in English

Formação académica

Advanced degree

Bachelor's degree

Ferramentas

CRM systems

ERP platforms

Microsoft Office suite

Descrição da oferta de emprego

Why consider this job opportunity

• Salary up to $150,000
• Eligible for a variable annual bonus based on performance
• Comprehensive Total Rewards package including medical, dental, and vision plans
• At least 120 hours of paid time off (PTO) and 10 paid holidays annually
• Opportunities for career advancement and professional development
• Supportive work environment focused on continuous improvement and innovation

What to Expect (Job Responsibilities)

• Lead and develop a customer care organization that delivers exceptional service
• Collaborate with commercial partners and cross‑functional teams to enhance customer experience
• Implement strategic initiatives to achieve business targets and operational excellence
• Manage large teams, providing guidance and support to supervisors and team leads
• Oversee operational budgets and monitor performance metrics to ensure business objectives are met

What is Required (Qualifications)

• Advanced degree plus 6 years of experience, or bachelor's degree plus 8 years of experience in customer service management
• Experience managing large teams (40-50+ direct reports)
• Strong understanding of customer service processes and matrix organizations
• Proven track record in stakeholder management and senior leadership influence
• Fluency in English required; additional language skills advantageous

How to Stand Out (Preferred Qualifications)

• Additional professional certifications in customer service management or related fields
• Experience with CRM systems, ERP platforms, and Microsoft Office suite
• Knowledge of customer service technology and digital transformation trends
• Experience in commercial and accounting areas

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.