Senior Manager, Brazil (Sao-Paolo based), Americas DSP

Amazon; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading technology and logistics company is seeking a Senior Manager to lead a team in Brazil. This position involves supporting Delivery Service Partners (DSPs) by managing Business Development Managers and Business Coaches. Responsibilities include analyzing capacity needs, developing recruitment strategies, and ensuring sustainable business practices for DSPs. The ideal candidate will have experience in account management, team leadership, and will be proficient in English. This role requires travel and offers an opportunity to influence Amazon's last mile delivery network.

Qualificações

• Bachelor's degree required.
• Experience in account management, logistics, or supplier management.
• Ability to build and lead teams of 6+.

Responsabilidades

• Lead a team of BDMs and BCs to support DSPs.
• Analyze regional capacity needs and recruitment processes.
• Guide owners managing financial and operational issues.
• Drive engagement and support local events for DSPs.

Conhecimentos

Account management

Customer relationship management

Logistics for small businesses

Team leadership

Advanced English

Formação académica

Bachelor's degree

MBA or advanced degree

Descrição da oferta de emprego

Description

Equal parts advisor and operating partner, Amazon's team of country Senior Business Development Managers (BDMs) and Senior Business Coaches (BCs) support our Delivery Service Partner (DSP) program and are dedicated to improving the quality of Amazon's last mile delivery network.

DSPs are a diverse network of independent small business owners who facilitate last mile deliveries on behalf of Amazon. BDMs source, vet, and support candidates who apply to the program and interview for an opportunity to launch and scale a new business. BCs then support DSP owners as they build and scale independent last mile businesses in one of the fastest growing delivery networks in the world.

What You'll Do

The Senior Manager leads a team of 6-12 BDMs, who each support 60-80 candidates, and BCs, who each partner with 20-40 DSP owners assigned to delivery stations across Brazil. Specifically, BDMs support candidates in identifying and engaging high-quality owner operator candidates to join the program. BCs on your team oversee a portfolio of owners at different stages of their business. BCs coach DSPs on how to build healthy, sustainable businesses including how to improve delivery quality and reliability and BCs advocate on behalf of DSPs by aggregating data and anecdotes and engaging regional operational support teams and program stakeholders to address issues impacting DSP experience in the program. Together, you'll provide support for owners by removing obstacles and improving financial, operational, and safety outcomes across the network.

You will lead and develop a team that is consistently and effectively:

• Analyzing regional capacity needs and candidate pipelines and building and bolstering channel and recruitment processes to ensure that recruitment and engagement are executed consistently network wide
• Supporting owners as they launch, ramp, and flex their businesses seasonally to meet customer demand across the network
• Guiding owners as they manage an array of financial and operational issues and navigate frequent program changes
• Facilitating regular capacity and business reviews to discuss overall performance and new opportunities, as well as to provide benchmarking data and insights.
• Driving continued DSP engagement with the program including supporting local events with DSPs and regional stakeholders
• Identifying DSP program and workflow inefficiencies and implementing improvements at the network level to improve the DSP owner experience

Key job responsibilities

• Work and lead both strategically and tactically
• Define strategy in an often ambiguous environments, influence and negotiate priorities with other teams, and determine where to simplify or extend solutions for the best outcome
• Use expertise and judgment to determine the right goals, inform account management activities, and design long-term solutions
• Handle complex problems/efforts, decisions, and escalations including diving deep to deliver results
• Act as a thought leader in defining success criteria and understand business needs. Contribute to and lead strategic plans and documents for the organization.
• Hire and develop your team of BCs; support organizational design
• Set and adjust priorities both independently and on Brazil behalf of the local team
• Work collaboratively in a team environment in various stakeholders at all levels of the organization
• Travel (2-3 days a week); the role is based out of our Sao Paulo office, but this individual will travel regularly to delivery stations to support BCs and DSPs in market

Basic Qualifications

• Bachelor's degree;
• Experience in account management or customer relationship management, logistics for small businesses, or supplier/retail management;
• Experience building and leading teams of 6 or more directs;
• Advanced English.

Preferred Qualifications

• MBA, or Advanced degree;
• Experience working with or owning a small busines.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this page for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.