Senior Business Coach (Sao Paulo based), Americas Delivery Service Partner

Amazon Logistica do Brasil; São Paulo; Híbrido; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A leading logistics company in São Paulo seeks a Senior Business Coach to guide Delivery Service Partners in improving their operations and service quality. The role involves supporting approximately 20-40 DSP owners, facilitating business reviews, and addressing operational challenges. Ideal candidates will hold a Bachelor's degree, possess strong analytical and account management skills, and have advanced English proficiency. Travel (40% of the time) is required, as the position includes on-site coaching with DSPs.

Qualificações

• Experience analyzing data and best practices to assess performance drivers.
• Advanced English proficiency required.
• Experience using analytical and productivity tools.

Responsabilidades

• Support owners in launching and managing their businesses effectively.
• Facilitate regular business reviews to discuss performance and opportunities.
• Identify and implement improvements in DSP workflow and owner experience.

Conhecimentos

Data analysis

Account management

Communication

Problem-solving

Formação académica

Bachelor's degree

Ferramentas

Oracle Business Intelligence

SalesForce

Tableau

Descrição da oferta de emprego

Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses.

The Senior Business Coach (BC) helps Amazon improve the quality of its last mile delivery network in Americas. Specifically, BCs support DSPs in making business decisions that enable them to build healthy, sustainable businesses. As trusted advisors, Business Coaches work alongside DSPs, supporting business planning and strategy and helping owners address business and operational challenges.

What You’ll Do

As a Senior BC, you’ll oversee a portfolio of 20-40 DSP owners assigned to delivery stations across Brazil. BCs support owners at different stages of their business. BCs coach DSPs on how to improve delivery quality and reliability and they advocate on behalf of DSPs by aggregating data and anecdotes and engaging regional operational support teams and program stakeholders to address issues impacting DSP experience in the program. You will provide support for owners by removing obstacles and improving financial, operational, and safety outcomes across the network. You’ll also collaborate with a cross-functional team of internal stakeholders including, but not limited to, station operations managers, program managers, compliance, legal, and finance. The successful Candidate will help analyze problems, action insights, deliver recommendations, and drive change both internally and externally.

Key job responsibilities

• Supporting owners as they launch, ramp, and flex their businesses seasonally to meet customer demand across the network; interviewing candidates to join the DSP program
• Guiding owners as they manage an array of financial and operational issues, build scalable, quality processes to deliver consistent business results, and navigate frequent program changes
• Facilitating regular business reviews to discuss overall performance and new opportunities as well as to provide benchmarking data and insights.
• Driving continued DSP engagement with the program including supporting local events with DSPs and regional stakeholders
• Identifying DSP program and workflow inefficiencies and implementing improvements at the network level to improve the DSP owner experience

Additional Responsibilities

• Work both strategically and tactically
• Use expertise and business judgment to determine the right priorities, inform account management activities, and design long-term solutions
• Define strategy in ambiguous environments, influence and negotiate priorities with other teams, and determine where to simplify or extend solutions for the best outcome
• Handle complex issues and escalations including diving deep and knowing how and when to elevate effectively
• Work collaboratively in a cross-functional environment with various stakeholders

A day in the life

Review metrics of DSPs to find root causes on several defects.

Write documents to ask for resources, support, guidance from leadership.

Discuss opportunities to improve quality of DSPs.

Work with BI teams to improve automation on information for analytics.

Meet with DSPs to explain the metrics they need to deliver.

Dive deep on defects that affect DSP experience.

Travel (40% of the time); the role is based out of our Sao Paulo office, but this individual will travel regularly to delivery stations to support the portfolio of DSPs in markets.

About the team

As custodians of the Delivery Service Partner (DSP) Program, the Latam Business Coach (BC) organization is dedicated to helping Amazon improve the quality of our last-mile delivery network in Latin America. Business Coaches work to ensure DSPs are providing reliable capacity to the network and achieving strong performance outcomes while enabling an exceptional DSP experience.

BASIC QUALIFICATIONS

• Bachelors degree;
• Experience analyzing data and best practices to assess performance drivers;
• Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar;
• Advanced English.

PREFERRED QUALIFICATIONS

• International Coach Federation Credentialed (ACC / PCC / MCC);
• Experience working with or owning a small business.

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