Senior Analyst, Customer Onboarding and Partnership

Mastercard; São Paulo; Presencial; BRL 70.000 - 100.000; Tempo integral

Resumo da oferta

A leading financial services company in São Paulo is seeking a Senior Analyst for Customer Onboarding and Partnership. The role involves managing customer licensing and onboarding, analyzing process improvements, and engaging with customers to ensure a smooth experience. Ideal candidates should have financial services experience, strong analytical skills, and be fluent in Portuguese and English. This position emphasizes collaboration across teams and adherence to Mastercard standards.

Qualificações

• Experience in Financial services, ideally within Fintech ecosystem.
• Fluent in Portuguese and English; Spanish is a plus.
• Ability to work with data and documentation.

Responsabilidades

• Manage licensing and onboarding activities for Customers.
• Establish relationships with customers for proper onboarding.
• Perform analysis to identify business improvement opportunities.
• Coordinate execution of the onboarding process with key areas.

Conhecimentos

Interpersonal communication skills

Analytical skills

Project management skills

Attention to detail

Collaborative and customer-focused

Descrição da oferta de emprego

Overview

Senior Analyst, Customer Onboarding and Partnership

Role

The Senior Analyst will be part of the team responsible for the customer onboarding and licensing activities in Brazil, supporting the full customer lifecycle. This includes enabling solutions like crypto card programs, cross-border issuance, and prepaid programs. The role involves close collaboration with external customers and internal teams (Account Managers, Legal, AML, Regulatory), and managing key initiatives and projects that are strategically relevant to our organization.

The ideal candidate is passionate about the customer experience journey, new technologies and platforms related to financial services and/or products. Highly motivated, self-driven, business oriented, intellectually curious, analytical and with an entrepreneurial mindset.

Responsibilities

• Manage the licensing and onboarding activities for Customers.
• Establish relationship with customers and prospects to coordinate the proper onboarding according to Mastercard Standards and regulatory demands.
• Perform analysis, identify business and process improvement opportunities.
• Coordinate with key areas such as Legal, Risk, AML and Regulatory the execution of the end-to-end onboarding process.
• Facilitate and assist Mastercard Franchise teams to define appropriate standards to solutions.
• Coordinate key activities with Mastercard Global teams.
• Provide thought leadership on Customer and Network Enablement Partner models, customer ecosystem evolution, and solution-oriented thinking.
• Engage with customers to advise best practices.
• Establish alignment with regulatory teams to identify governing requirements.
• Provide reporting and status on key initiatives.
• Respond to complex internal and external customer requests.

Qualifications

• Experience in Financial services, ideally within Fintech ecosystem.
• Excellent interpersonal communication skills, both written and verbal.
• Analytical skills, ability to work with data and documentation.
• Solid project management and process improvement skills.
• Highly organized with strong attention to detail.
• Ability to understand and execute on key operational aspects and attentive to details.
• Fluent in Portuguese and English; Spanish is a plus.
• Collaborative, results-driven, and customer-focused.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.