Senior AI Solutions Engineer (bi-lingual English/Portuguese)

Inbenta; Teletrabalho; BRL 441.000 - 553.000; Tempo integral

Resumo da oferta

A global technology company is seeking a Senior AI Solutions Engineer in Porto Alegre. In this role, you will design and implement AI-powered solutions while working closely with clients to deliver business value. You are expected to have a strong technical background, preferably in SaaS or AI/NLP environments, and excellent communication skills. This position offers a competitive base salary and the opportunity to work remotely with a permanent contract.

Serviços

Competitive base salary

Opportunity to work remotely

Permanent contract

Qualificações

• 5+ years in technical customer-facing roles, preferably in SaaS or AI/NLP environments.
• Strong understanding of RESTful APIs, cloud platforms, and enterprise architecture.
• Fluency in English and Portuguese required; Spanish is a plus.

Responsabilidades

• Collaborate with Account Managers to understand customer goals and design tailored solutions.
• Deploy and configure Inbenta products and ensure smooth onboarding.
• Monitor solution performance and provide technical support post-deployment.

Conhecimentos

Customer engagement

Solution design

Technical support

Communication

Team development

Formação académica

Bachelor’s degree in Computer Science, Engineering, or related field

Master’s degree (preferred)

Ferramentas

RESTful APIs

Cloud platforms

Descrição da oferta de emprego

Company Overview

Inbenta is a global technology company headquartered in Allen, Texas, with offices and team members around the world. We develop an Automatic Language Processing (Natural Language Processing – NLP) engine that interprets human intentions expressed in natural language. Our proprietary and patented technology powers a suite of conversational solutions including chatbots, knowledge management tools, digital demos, and search engines. Our customers include global leaders across Banking, Insurance, Automotive, Services, Retail, Transportation, and more.

Role Summary

As a Senior AI Solutions Engineer, you will play a key role in designing, implementing, and optimizing AI-powered solutions for enterprise clients. You’ll work closely with Sales, Product, and Customer Success teams to ensure technical excellence and deliver measurable business value. This role combines deep technical expertise with strong customer engagement skills, supporting pre‑sales activities, solution architecture, and deployment best practices.

You will act as a trusted technical advisor, helping clients leverage Inbenta’s AI and NLP technologies to achieve their strategic goals.

Key Responsibilities

Solution Design & Customer Engagement

• Collaborate with Account Managers to understand customer goals and design tailored solutions using Inbenta’s AI platform.
• Deliver compelling demos and proof‑of‑concepts, showcasing Inbenta’s AI products and tools.
• Lead technical discovery sessions and present architecture recommendations.

Implementation & Delivery

• Translate business requirements into technical configurations and workflows.
• Deploy and configure Inbenta products.
• Collaborate with customer teams to ensure smooth onboarding and go‑live.

Optimization & Support

• Monitor solution performance and recommend enhancements.
• Provide technical support and troubleshooting post‑deployment.
• Act as a trusted advisor to customer technical teams, ensuring long‑term success.

Collaboration & Knowledge Sharing

• Work closely with Product teams to provide feedback and influence roadmap decisions.
• Document technical processes and share best practices internally and with clients.
• Mentor junior engineers and contribute to team growth through knowledge sharing.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
• 5+ years in technical customer‑facing roles, preferably in SaaS or AI/NLP environments.
• Strong understanding of RESTful APIs, cloud platforms, and enterprise architecture.
• Hands‑on experience with solution design, integration, and deployment.
• Excellent communication and stakeholder management skills.
• Strategic thinker with a passion for customer success and team development.
• Familiarity with GenAI, NLP, or chatbot technologies is a strong plus.
• Fluency in English and Portuguese required; Spanish is a plus.

Our offer

• Competitive base salary.
• Opportunity to work remotely.
• Permanent contract.

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