Scrum Master - Salesforce Commerce Cloud (SFCC) - Brazil - Remote

GeorgiaTEK Systems Inc.; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology solutions provider is seeking an experienced Scrum Master to lead Agile delivery for Salesforce Commerce Cloud (SFCC) teams. The role involves facilitating Agile ceremonies, driving continuous improvement, and ensuring quality delivery across SFCC projects. Ideal candidates will have expertise in eCommerce and experience leading cross-functional teams. Key responsibilities include managing project timelines and stakeholder engagement, ensuring adherence to governance standards. This is a remote position inviting applications from both LATAM and Europe.

Qualificações

• 8+ years in Agile delivery.
• 5+ years as a Scrum Master supporting web/eCommerce teams.
• Hands-on experience with Salesforce Commerce Cloud or comparable platforms.

Responsabilidades

• Lead Agile ceremonies: daily stand-ups, sprint planning, backlog refinement.
• Partner with Product Owners to prioritize backlogs.
• Track sprint health and manage scope.

Conhecimentos

Agile delivery

Scrum Master experience

Salesforce Commerce Cloud expertise

Jira proficiency

Confluence proficiency

CI/CD awareness

eCommerce domain knowledge

Ferramentas

Jira

Confluence

Descrição da oferta de emprego

Job Title :

Scrum Master – Salesforce Commerce Cloud (SFCC)

Duration : 10–11 months

Location :

LATAM or Europe – Remote

Role Overview

We are seeking an experienced Scrum Master to lead Agile delivery for Salesforce Commerce Cloud (SFCC) teams. This role focuses on facilitating Agile ceremonies, removing impediments, driving continuous improvement, and ensuring high-quality, predictable delivery across SFCC implementation and ongoing support initiatives (Run + Grow).

The ideal candidate has strong eCommerce domain expertise, can effectively coach cross-functional teams, and ensures alignment with organizational governance, security, and compliance standards.

Required Experience & Skills

• 8+ years in Agile delivery
• 5+ years as a Scrum Master supporting web / eCommerce teams
• Hands‑on experience with Salesforce Commerce Cloud (SFCC / SFRA) or comparable enterprise eCommerce platforms
• Proven ability to improve velocity predictability, reduce defect leakage, and manage dependencies
• Strong understanding of Scrum, Kanban, Agile metrics, and scaling frameworks (SAFe, LeSS, Nexus, or pragmatic multi‑team coordination)
• Proficiency with Jira (boards, filters, dashboards), Confluence (documentation), CI / CD awareness (Git, Jenkins, GitHub Actions, Azure DevOps), Scrum certifications : CSM or PSM I / PSM II
• Solid eCommerce domain knowledge :
  • Catalog, pricing, promotions
  • Checkout, payments, tax, shipping, returns
  • Order Management Systems (OMS)

Key Responsibilities

Agile Delivery & Facilitation

• Lead Agile ceremonies: daily stand‑ups, sprint planning, backlog refinement, reviews / demos, retrospectives
• Partner with Product Owners to prioritize backlogs, refine user stories, and define sprint goals
• Track sprint health (capacity, velocity, burndown / burnup) and manage scope
• Identify and remove impediments (dependencies, environments, test data, approvals)
• Coordinate cross‑team dependencies (SFCC, integrations, OMS, payments, SEO / content, analytics)
• Promote flow efficiency by limiting WIP and reducing blockers

Stakeholder Engagement & Reporting

• Provide clear, timely status reporting (velocity trends, sprint summaries, risks, mitigations)
• Facilitate effective demos to showcase business value and gather early feedback
• Ensure alignment with governance, security, compliance, PCI, accessibility, and change management

Coaching & Continuous Improvement

• Coach teams and stakeholders on Agile and Scrum best practices
• Facilitate retrospectives with measurable outcomes and follow‑through
• Foster a culture of psychological safety, accountability, and outcome‑driven delivery

Project Leadership

• Manage SFCC B2C implementation, migration, and enhancement projects end‑to‑end
• Define scope, objectives, timelines, and deliverables aligned with business goals

Planning & Execution

• Develop project plans, budgets, and resource allocation strategies
• Monitor progress, manage risks, and ensure quality and timeline adherence

Team Coordination

• Collaborate with developers, architects, QA, UX / UI teams, and third‑party vendors
• Ensure SFCC best practices across development and integrations

Technical Oversight

• Understand SFCC B2C architecture and APIs (OCAPI, SCAPI)
• Support integrations with payment gateways, OMS, CRM, and enterprise systems
• Work with SFCC Business Manager configurations as needed