Sales Quality Jr Manager

99; Belém; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Uma empresa de tecnologia de transporte está em busca de um profissional para a equipe de Qualidade Comercial. O papel envolve monitorar operações de vendas, realizar auditorias e fornecer feedback estratégico para melhorar processos. O candidato ideal deve ter de 5 a 7 anos de experiência em gestão de qualidade e auditoria, além de uma forte capacidade analítica. Esta posição oferece uma oportunidade única de impactar diretamente a eficiência das operações de vendas da empresa e promover uma cultura de melhoria contínua.

Qualificações

• Mínimo de 5 a 7 anos de experiência em gestão de qualidade e auditoria de processos.
• Capacidade comprovada de desenhar frameworks robustos de QA.
• Experiência em plataformas CRM e análise de dados quantitativos e qualitativos.

Responsabilidades

• Desenhar e implementar um framework abrangente de Qualidade de Vendas.
• Conduzir auditorias e observar visitas de campo.
• Analisar padrões de uso em sistemas para detectar lacunas e subutilização.
• Colaborar com equipes para traduzir descobertas em melhorias.

Conhecimentos

Gestão de qualidade

Auditoria de processos

Análise de dados

Comunicação eficaz

Mentalidade de melhoria contínua

Ferramentas

Plataformas CRM

Descrição da oferta de emprego

About The Company

Se para você a tecnologia existe para melhorar o caminho da vida, para o nosso time também: Seu Caminho, Nossa Jornada. Acreditamos na tecnologia que conecta gente boa no que faz e que vive a diversidade para criar e compartilhar até os caminhos que a gente (ainda!) nem sabe quais são. Trabalhamos para gerar valor não só para os nossos usuários, mas, sobretudo, para as comunidades que servimos e toda a sociedade, tornando a vida das pessoas melhor com serviços que facilitem seu dia a dia - seja com serviços de mobilidade e entrega (99) ou pagamentos digitais (99Pay).

Para facilitar a vida de milhões de pessoas todos os dias, desde 2018 fazemos parte da DiDi Global Inc., a maior plataforma de tecnologia e transporte por aplicativo do mundo. Somos pioneiros na criação de soluções inovadoras que começam no Brasil e que ganham escala para gerar impacto positivo em mais de 12 países em que a DiDi está presente. Essas inovações passam por sustentabilidade, segurança, inteligência artificial, mercado financeiro e um tanto mais.

Seja para construir projetos do zero ou aprimorar nossas soluções, gostamos de desafios que nos fazem sentir frio na barriga, e é por isso que trabalhamos num ritmo acelerado, com respeito, colaboração e bom humor. Nessa jornada, também nos fortalecemos nas diferentes vivências e opiniões para crescermos juntos, errar rápido, aprender e ajustar o caminho para criar soluções que tragam ainda melhores resultados.

About The Team/role

You will join, as an individual contributor, the newly established Commercial Quality team within our Commercial Enablement structure at 99Food, an operation committed to scaling high-performance field sales with the right skills, consistency, and impact. Your mission is to act as the "quality gatekeeper", monitoring everything that may go wrong in the sales operation, from skill execution to system usage and process adherence, and ensuring rapid diagnosis and correction. This role combines on-the-ground observation, data-driven auditing, and strategic feedback, driving immediate action and long-term improvement in our sales engine.

Responsibilities

• Design, implement, and own a comprehensive Sales Quality framework, including deep-dive audits, scorecards (technical, behavioral, process, system use), and structured feedback mechanisms.
• Conduct audits across the commercial journey, observing field visits, CRM/system logs, demos, emails, and adherence to playbooks, to identify deviations and opportunities.
• Manage with the team, frequent field visits alongside Business Developers to observe live execution, assess coaching needs, and validate actual vs. documented behavior.
• Analyze usage patterns in CRMs and other commercial tools to detect gaps, underutilization, or misuse, feeding insights back into training, KB, and process improvement.
• Act as a guardian of excellence: monitor compliance with playbooks, process flow, KB, and use of tools, and ensure alignment for every BD interaction.
• Collaborate with Sales Enablement, Product, Operations, and Tech teams to translate QA findings into enhancements, improving Knowledge Base, training modules, workflows, and system improvements.
• Produce recurring reports on QA insights, emerging gaps, trends, and prioritized recommendations for rapid corrective action and strategic evolution.
• Coach and mentor QA Specialists, promoting a culture of continuous improvement, consistency, and data-based quality execution.
• Advocate for operational, process, and systemic improvements with a hypothesis-driven mindset, strong alignment with broader Quality Control principles.

Qualifications

• A minimum of 5–7 years of experience in quality management, process auditing, Sales QA, especially in field sales, tech, or scaling environments.
• Proven ability to design robust QA frameworks, including scorecards, performance grids, audit routines, and escalation pathways.
• High analytical capacity: you convert both quantitative data (CRM, metrics, dashboards) and qualitative observations (field, demos) into actionable insights.
• Experience with CRM platforms, site/system usage tracking, and understanding of how systems impact commercial behavior.
• Hands-on mindset and physical presence: comfortable conducting field visits, in-person assessments, and working closely with on-the-ground teams.
• Strong communication skills, with assertiveness to raise operational gaps and collaborate across functions to solve them.
• A mindset of continuous improvement, with proven results in bringing quality insights into actionable interventions (training, KB updates, process/system refinements).
• Certifications like Six Sigma / Black Belt or Enablement experience are a plus.

You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are. We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).