Sales Engineer I - Multilingual (Direct Contractor in LATAM)

Seagull Scientific Inc; Teletrabalho; BRL 220.000 - 331.000; Tempo integral

Resumo da oferta

A leading software company is seeking a Pre-Sales Technical Consultant for their operations in LATAM. The ideal candidate will provide technical assistance to customers and sales teams, requiring fluency in Brazilian Portuguese and Spanish, along with a background in software sales. This role involves collaborating with various teams, offering product demonstrations, and ensuring customer success. A minimum of 2 years of experience in a technical capacity within the SaaS industry is needed. The position is remote and may include some travel.

Qualificações

• Minimum 2 years of experience in a pre-sales technical capacity.
• Fluent in Brazilian Portuguese and Spanish.
• Experience in a customer-facing role.

Responsabilidades

• Provide technical product assistance during pre-sales.
• Support sales productivity and technical closures.
• Collaborate with sales and marketing teams.

Conhecimentos

Technical product assistance

Sales support

Customer service

Organizational skills

Fluency in Portuguese

Fluency in Spanish

Team-oriented attitude

Formação académica

Relevant Bachelor’s degree

Ferramentas

CRM applications

Windows

Cloud infrastructure

Descrição da oferta de emprego

WHO WE ARE

Seagull Software, LLC, is a global leader in real‑time, item‑level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender™️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix™️ high‑security, scalable SaaS traceability platform, Seagull delivers end‑to‑end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at www.seagullsoftware.com.

LOCATION

This direct contract position will work under a flexible work model remotely in LATAM, preferably in Brazil, Colombia or Mexico, within one hour’s drive of a major airport.

WHO YOU ARE

You are eager to expand your knowledge of valuable sales and technical skills at a successful and innovative software company that sells a product beyond the ordinary. As an integral part of a high‑performance sales team, you thrive in supporting end‑users and go‑to‑market partners while providing technical pre‑sales support across LATAM with Brazilian Portuguese and Spanish speaking skills.

WHAT YOU WILL DO

• Provide customers and partner representatives with in‑depth technical product and related solution assistance during pre‑sales discussions.
• Support sales productivity by securing the “technical close” in complex solutions and partner with clients and internal customers as the main pre‑sales technical interface.
• Work closely with assigned sales reps and territories while they develop leads into actionable sales opportunities.
• Collaborate with assigned salespeople, Professional Services and Marketing to ensure proposed deals include technical solutions that accurately address customer requirements.
• Participate in web and in‑person meetings with partners and end users to provide product demonstrations, discuss technical concepts and product features and benefits.
• Partner with channel partners and the Sales department and assist in understanding the customer’s business problem and pain point(s), propose the right solution and develop project strategies to ensure a successful solution implementation.
• Evangelize BarTender products and vision (50% BarTender Labeling Solutions/50% BarTender Track & Trace/Retail solutions).
• Gather the information and details about prospective customer business and technical pain, allowing the professional service team to build statements of work.
• Input and update records accurately and manage data in our CRM database on all client interactions, to include technical notes and information to assist the sales process.
• Work in the regional/corporate office during events or other activities as needed.
• Up to 50% travel within the region/territory.
• Other duties as assigned.

WHAT WE REQUIRE

• Minimum 2 years of experience working in the SaaS or software industry in a pre‑sales technical capacity.
• 1‑2 years of experience in a customer‑facing role presenting/demonstrating technical solutions.
• Fluent in Brazilian Portuguese and Spanish as well as excellent verbal and written English.
• Familiarity with direct sales, value‑added sales and/or distribution channels.
• Experience with GS1 and/or RAIN RFID.
• Demonstrable knowledge of Windows and Windows printing architecture.
• Experience and understanding of Cloud infrastructure and SaaS applications.
• Strong organizational habits and outstanding attention to detail.
• Dedication to outstanding customer service.
• Positive, team‑oriented attitude.
• Ability to work dynamically in a fast‑changing environment.

Preferred Qualifications

• Experience in process analysis, design, engineering, project management and consulting experience as a billable resource.
• Experience with CRM applications and order entry software.
• Working knowledge of databases, networking, EPR/WMS/MRP applications.
• Familiarity with Scripting languages (VBScript, Python, Perl, etc.) XML, JSON, YAML and web interfaces.

EDUCATION

• Relevant Bachelor’s degree and/or experience.

TERMS OF CONTRACT

Upon hire, you must be able to provide documentation that proves authorization to work in your country of residence.

OUR CULTURE

We offer a dynamic, culturally diverse, and fun environment where people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity, and inclusion.

EQUAL EMPLOYMENT OPPORTUNITY

Seagull Software, LLC, is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. This policy applies to all terms and conditions of recruiting and employment.