RPG Gaming Customer Support Representative (Email with English)

CustomerUmbrella; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A gaming support company is seeking a fully remote Email - RPG Gaming Customer Support Representative. In this role, you will answer players' questions via Email, assist with resolving issues, and provide technical solutions. The ideal candidate should have a passion for gaming, previous customer support experience, and proficiency in English. Enjoy the benefits of working with a young, international team, including paid training and vacation time.

Serviços

Competitive salary

20 Paid days off

7 weeks of Paid training

Internal Company Bonuses

Qualificações

• Previous experience in the Customer Support field is required.
• Knowledge of Email Etiquette is essential.
• Must have a personal computer or laptop with stable internet connection.

Responsabilidades

• Answer players' questions via Email.
• Help resolve player issues and guide them.
• Troubleshoot and provide technical solutions.

Conhecimentos

Game knowledge

Customer support experience

Professional English communication

Computer skills

Fast and accurate keyboard writing speed

Descrição da oferta de emprego

We are looking for a Email - RPG Gaming Customer Support Representative (FULL-TIME REMOTE JOB) At Customer Umbrella, we help people one caring interaction at a time – that includes you! Join us and you will shine with us as a Customer Service Representative. Now hiring for fully remote Work from Home position!

Requirements :

You love playing Games!

Candidates should have previous experience in the Customer Support field

Must speak and write professional English

Knowledge in Email Etiquette

Personal Computer or Laptop with a Stable Internet Connection.

Minimum requirements - Windows : 15.6" AMD Ryzen 7 5800U, 1,9-4,4 GHZ / AMD Radeon Vega 8 / 32GB / SSD - 512GB

You enjoy use and understand computer systems.

Computer skills, fast and accurate keyboard writing speed

Un-Interrupted Electricity and or UPS(power backup)

RPG Games knowledge, Mobile Gaming, PC Gaming, Console Gaming, E-sports Knowledge is a must.

Enjoy working with people

Work with us and you'll enjoy :

Work with a young, international team

Competitive salary with a fair chance of promotion

Internal Company Bonuses

20 Paid days off (vacation)

7 weeks of Paid training (Mon-Friday business hours GMT+2 Time Zone)

Schedule : 24 / 7 Coverage – 5 working days a week / 2 days off, 8.5 hours working shifts

Shifts 02 : 00 - 10 : 30 (Night) GMT+2 Time Zone (21 : 00PM - 5 : 30AM BRT)

Job Description :

Answering players questions via Email only.

Helping resolving player issues and guiding them to the right answers.

Troubleshooting and providing technical solutions

Working, Training, and communicating with the teams in English.

Fully Remote